Vanessa Rodriguez
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
22
22
years of professional experience
Work History
Bilingual CSR
Advanced Plumbing Technologies
08.2020 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
- Provided language translation services for customer service inquiries.
- Maintained and managed customer files and databases.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Utilized spanish proficiency to build relationships with Spanish-speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
Business Owner/Operator
Rise Transport Inc
06.2001 - 01.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Education
High School Diploma -
Toms River High School South
Toms River, NJ06.2001
Skills
- Spanish Interpreting
- Debt Ratios
- CRM Systems
- Till Counting
- Strong Telephone Etiquette
- Database Maintenance
- Revenue Quotas
Languages
Spanish
Full Professional
Timeline
Bilingual CSR
Advanced Plumbing Technologies
08.2020 - 09.2023
Business Owner/Operator
Rise Transport Inc
06.2001 - 01.2020
High School Diploma -
Toms River High School South
Similar Profiles
ALEXANDER TRAKIISKIALEXANDER TRAKIISKI
ENGINEER at Advanced Technologies Engineering - Paramount Advanced Technologies (since Jun 2013ENGINEER at Advanced Technologies Engineering - Paramount Advanced Technologies (since Jun 2013
Jassmine De La CruzJassmine De La Cruz
Dispatcher Coordinator at Advanced Plumbing Heating and AirDispatcher Coordinator at Advanced Plumbing Heating and Air
Jordan LitchkoJordan Litchko
Plumbers Helper at Advanced PlumbingPlumbers Helper at Advanced Plumbing