Vanessa Rodriguez
Placerville,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Boys & Girls Club Front Desk Receptionist
Boys & Girls Club Of El Dorado
06.2020 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked in/ out over 220 kids daily & addressed over 150 parents & guardians daily.
- Compiled information from files to satisfy information requests.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected fees and payments.
- Resolved parent/ guardian issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect family and company information.
- Entered and updated sensitive family information during check-ins and check-outs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized and led monthly meetings for a club that myself and four co-workers founded for the Hispanic/ Latinx community.
- Cafe con Pan was a social community club for the Hispanic/ Latinx community. We provided and researched job opportunities, housing options, healthy habit presentations, and more.
- As the founders, we met once a week to plan monthly meetings for our community. We passed flyers around the town as well as apartment complexes.
- During our meetings: we did ice breaker games, provided information on food bank pass outs, provided job opportunities, helped with enrolling kids in the Boys & Girls Club programs.
- We collected $5,000 by doing a tamale sale in December of 2022 and were able to give 5 scholarships of $1,000 each to graduating high school students to support their further education.
Youth Development Professional
Boys & Girls Club Of El Dorado
12.2019 - 05.2020
- Offered guidance and advice to help cultivate self-esteem.
- Assisted with educational needs through tutoring and homework assistance.
- Helped set appropriate goals and plans to achieve targets.
- Took part in sports, games, and lead activities daily for members.
- Supervised youth and maintained security for each child under care.
- Monitored youth behavior and offered guidance and support for positive change.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
YCC Crew Member
Eldorado National Forest
06.2018 - 07.2018
- Used hand tools to remove unwanted and diseased bushes, branches, and plants.
- Assisted in turning public areas into safe space for public use.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
El Dorado High School
Placerville, CA05.2019
Skills
- File Management
- Customer Service
- Front Office Management
- Team Collaboration
- Adaptability
- Multitasking Abilities
- Administrative Support
- Administrative Skills
Languages
Spanish
Full Professional
Timeline
Boys & Girls Club Front Desk Receptionist
Boys & Girls Club Of El Dorado
06.2020 - 01.2024
Youth Development Professional
Boys & Girls Club Of El Dorado
12.2019 - 05.2020
YCC Crew Member
Eldorado National Forest
06.2018 - 07.2018
High School Diploma -
El Dorado High School
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