Summary
Overview
Work History
Education
Skills
Language skills
Timeline
Generic

Vanessa Rodriguez

Brownsville

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Maximus
Brownsville, TX
10.2021 - Current
  • Record detailed notes of interaction, complaints, and actions taken into data base during the call.
  • Educate callers on complex government and healthcare plans offered based on caller needs.
  • Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
  • Managed escalated issues by collaborating with cross-functional teams to provide comprehensive solutions.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Hours work per week: 42

Patient Access Representative

Conifer Health Solutions
Brownsville, TX
07.2019 - 07.2023
  • Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
  • Managed insurance verification procedures to minimize claim denials and streamline patient access.
  • Collaborated with clinical staff to enhance patient experience and address access-related concerns effectively.
  • Hours work per week: 40

Education

Some college (no degree) - General Studies

Texas Southmost College
Brownsville, TX

High School Diploma - undefined

Gladys Porter High School
Brownsville, TX
05-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Insurance verification
  • HIPAA compliance
  • Appointment scheduling
  • Patient confidentiality
  • Policy adherence
  • Referral coordination
  • Quality assurance
  • [English/Spanish] fluency

Language skills

English Spoken: Advanced | Written: Advanced | Read: Advanced
Spanish Spoken: Advanced | Written: Advanced | Read: Advanced

Timeline

Customer Service Representative

Maximus
10.2021 - Current

Patient Access Representative

Conifer Health Solutions
07.2019 - 07.2023

High School Diploma - undefined

Gladys Porter High School

Some college (no degree) - General Studies

Texas Southmost College