Vanessa Rojas
Fort Worth
Summary
Patient associate with 5+ years of experience optimizing front-desk and administrative workflows in clinical and high-volume service settings. Skilled in insurance coordination, billing management, scheduling, and quality assurance, with a track record of reducing wait times, preventing claim denials, and improving office efficiency through process improvements and cross-team coordination. Uses data-driven approaches and training development to streamline operations and enhance patient satisfaction, seeking to apply operational leadership and regulatory compliance expertise to support clinic performance and continuity of care.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Insurance Verification Specialist
Midtown Medical Center
Fort Worth
08.2023 - 05.2026
- Verified insurance coverage for patients prior to scheduled procedures and services.
- Communicated with insurance providers to confirm eligibility and benefits information.
Patient coordinator/Receptionist
Interventional Pain Management
Fort Worth
06.2023 - 05.2026
- Managed front-desk operations and patient scheduling to shorten wait times and improve clinic flow.
- Coordinated insurance verifications and authorizations to reduce claim denials and speed appointment approvals.
- Maintained accurate patient records and intake documentation to ensure compliance and minimize administrative errors.
- Communicated treatment plans and follow-ups to patients, increasing appointment adherence and satisfaction.
- Resolved billing and scheduling issues through cross-team coordination, producing measurable improvements in office efficiency.
- Liaised with physicians, nurses, and billing to synchronize care plans and scheduling, shortening administrative handoffs and strengthening patient continuity.
- Maintained accurate patient records and procedure documentation, ensuring smooth pre-op readiness and minimizing administrative delays before interventions.
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Communicated with insurance providers to confirm eligibility and benefits information.
- Verified insurance coverage for patients prior to scheduled procedures and services.
- Reviewed patient files for accuracy and completeness of insurance documentation.
- Assisted healthcare teams in resolving billing issues related to insurance claims.
Education
Associates Degree - Mental Health And Sciences
Tarrant County College District
Fort Worth 08.2023 - 05.2025
Skills
- Team Leadership
- Time Management
- Process Improvement
- Conflict Resolution
- Training Development
- Data Analysis
- Billing Management
- Quality Assurance
- Operational Efficiency
- Insurance Coordination
Languages
Spanish / Fluent
Timeline
Insurance Verification Specialist
Midtown Medical Center
08.2023 - 05.2026
Associates Degree - Mental Health And Sciences
Tarrant County College District
08.2023 - 05.2025
Patient coordinator/Receptionist
Interventional Pain Management
06.2023 - 05.2026