Vanessa Rosa
Morristown,NJ
Summary
Highly organized and dependable professional with experience managing compex responsibilities in fast-paced environments. Skilled in customer service, communication, teamwork, and attention to detail, with a proven ability to learn quickly and adapt to new challenges. Seeking to transition into a new industry where I can apply my transferable skills while continuing to grow and develop professionally.
Overview
12
12
years of professional experience
Work History
Veterinary Technician
Morristown Animal Hospital
Morristown, NJ
07.2021 - Current
- Provided exceptional customer service by assisting clients in person, over the phone and through email.
- Managed front desk operation, including scheduling appointments, answering multi-line phone systems and greeting clients.
- Maintained accurate electric medical records while ensuring confidentiality and attention to detail.
- Coordinated communication between veterinarians, technicians, and clients to ensure efficient daily operations.
- Processed invoices, payments, and financial transactions with accuracy.
- Educated clients on treatment plans, medications and follow-up care.
- Prioritized multiple responsibilities in a fast-paced medical environment while maintaining professionalism.
- Assisted with patient admissions, discharges, and appointment coordination.
- Worked collaboratively with a multidisciplinary team to provide efficient patient care and client support.
- Maintained inventory of medical supplies and communicated ordering needs when necessary.
- Demonstrated strong problem-solving skills by addressing client concerns and finding appropriate solutions.
- Adapted quickly to changing priorities and emergency situations while reaming organized and detail-oriented.
Veterinary Technician
Boulevard Veterinary Clinic
Kenilworth, NJ
09.2016 - 03.2020
- Safely restrained animals during examinations, diagnostics, and treatments.
- Collected and processed laboratory samples, including blood, urine and fecal specimens.
- Administered medications and vaccines.
- Monitored patients before, during and after medical procedures.
- Assisted with surgical preparation, instrument setup, and post-operative patient care.
- Performed diagnostic imaging, including radiographs, while following proper safety protocols.
- Collaborated with veterinarians and team members to provide quality patient care.
- Thrived in a fast paced environment while managing multiple responsibilities and prioritizing patient needs.
Sales Associate
Converse
Elizabeth, NJ
03.2014 - 06.2016
- Delivered exceptional customer service by assisting customers with product selection, sizing, and purchases while creating a positive shopping experience.
- Operated the point-of-sale (POS) system to process cash, credit, and mobile transaction. accurately and efficiently.
- Maintained organized and visually appealing merchandise displays in accordance with company standards.
- Restocked merchandise, monitored inventory levels, and organized stockroom inventory to ensure product availability.
- Built product knowledge to confidently recommend footwear and apparel based on customer needs and preferences.
- Balanced multiple responsibilities in a fast paced retail environment.
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ01-2028
Skills
- Customer Service
- Communication
- Problem-Solving
- Organization & Time Management
Timeline
Veterinary Technician
Morristown Animal Hospital
07.2021 - Current
Veterinary Technician
Boulevard Veterinary Clinic
09.2016 - 03.2020
Sales Associate
Converse
03.2014 - 06.2016
Bachelor of Arts - Psychology
Rutgers University