Vanessa Rossi
West Warwick,RI
Summary
Experienced Administrative Medical Assistant with 10+ years supporting patient care through Epic charting, appointment scheduling, medical records management, and referral processing. Strong HIPAA knowledge, phone etiquette, and front-desk organization help keep daily operations efficient.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Administrative Medical Assistant
Care New England Kent Hospital -Endocrinology
Warwick, Rhode Island
10.2014 - Current
- Collected patient demographics, symptoms, and medication updates for medical records.
- Relayed appointment instructions and follow-up details to patients and families.
- Assisted providers with rooming, vital signs, and exam preparation during specialty visits.
- Checked insurance details and gathered referral paperwork for endocrine services.
- Answered telephones, directed calls, and took messages.
- Maintained patient records, including medical histories and insurance information.
- Ordered medical supplies and equipment as necessary.
- Welcomed patients at front desk, ensuring a friendly atmosphere. and scheduled appointments.
- Scheduled appointments for patients via phone and in person.
Education
Associate of Science - Medical Assistant
New England Institute of Technology
Warwick, RI04-2001
Skills
- Epic charting
- Appointment scheduling
- Medical records
- Referral processing
- Front desk operations
- Phone triage
- Verbal communication
- Time management
- Healthcare compliance
- Effective communication techniques
- HIPAA regulations
- Medical terminology proficiency
- Appointment setting
- Professional telephone etiquette
- Organizational and planning skills
- Computer skills
- Patient registration
- Multitasking and organization
- Team leadership
- Flexible schedule
Certification
- BLS
Accomplishments
- Employee of the Quarter Endocrinology 2026
Timeline
Administrative Medical Assistant
Care New England Kent Hospital -Endocrinology
10.2014 - Current
Associate of Science - Medical Assistant
New England Institute of Technology