VANESSA ROUDEBUSH
Helena,MT
Summary
Resourceful accounting professional with fourteen plus years of experience. Current position as child support investigator with strong focus on customer service. Demonstrates exceptional analytical skills and problem-solving abilities. Highly adaptable team player known for achieving results and maintaining high standards. Adept at gathering evidence and collaborating effectively with colleagues to ensure compliance and support for families.
Overview
16
16
years of professional experience
Work History
Child Support Investigator
Montana DPHHS
05.2024 - Current
- Managed a complex, culturally diverse caseload while enforcing child support orders in compliance with state and federal statutes and regulations.
- Reviewed financial and payment records to calculate accurate child support debt and arrears, ensuring legal defensibility and data integrity.
- Initiated and processed legal and administrative enforcement actions, including financial and medical support compliance.
- Conducted interviews with obligors, obligees, and witnesses to gather evidence and prepare cases for contested hearings.
- Prepared, organized, and presented evidence in administrative and contested hearings.
- Mediated disputes by analyzing facts, laws, and regulations to support fair and legally compliant resolutions.
- Established and modified child support orders under applicable state and federal guidelines.
- Verified data accuracy and maintained detailed records across internal and external data systems, including income, asset, and location verification.
- Performed jurisdictional analysis to determine appropriate enforcement authority and case routing.
- Maintained strict confidentiality and data security for sensitive personal and case information.
Revenue Accountant
Mesa Moving And Storage
03.2021 - 04.2024
- Bill approximately 70 orders per week from start to finish for a large national account.
- Enhanced revenue reporting accuracy by streamlining and automating processes.
- Developed effective revenue recognition models, ensuring alignment with accounting standards.
- Collaborated with cross-functional teams to optimize billing practices and reduce discrepancies.
- Supported company growth by managing complex customer contracts and accurately recording revenue transactions.
- Closely monitored deferred revenue accounts to ensure accurate recognition of earned income over time.
- Trained new Revenue Accountants on best practices and organizational procedures, fostering a positive work environment and high-quality output from team members.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Managed twenty-four owner operators' weekly commissions statements.
- Managed large national account; responsible for over $1,000,000 in revenue annually.
Revenue Accountant
Reno Relo
12.2019 - 03.2021
- Maintained and processed over twelve owner-operators' weekly commission statements.
- Collections on past due balances from both national accounts as well as personal accounts.
- Accounts Payable-verified and submitted outstanding balances to upper management for payment.
- Customer Service-Handled heavy inbound and outbound calls for customer and account support.
Billing Clerk
Mergenthaler Transfer And Storage
08.2009 - 12.2019
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Processed over 30 owner-operators' weekly commission statements.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Processed revenue for over 100 orders weekly for both national account orders, as well as individual customer moves.
Education
Bachelor of Arts - Finance
Montana State University-Billings
Billings, Montana01.1997
Skills
- Collections Management
- Credit management
- Cash Flow Management
- Fixed Assets Management
- Auditing procedures
- Accounts Receivable
- Invoice Processing
- Data inputting
Timeline
Child Support Investigator
Montana DPHHS
05.2024 - Current
Revenue Accountant
Mesa Moving And Storage
03.2021 - 04.2024
Revenue Accountant
Reno Relo
12.2019 - 03.2021
Billing Clerk
Mergenthaler Transfer And Storage
08.2009 - 12.2019
Bachelor of Arts - Finance
Montana State University-Billings