Vanessa Saavedra
Islip
Summary
Dynamic professional with a proven track record at Long Island Beauty School - Hauppauge, excelling in customer service and problem-solving skills. Spearheaded initiatives answering phone calls, booking appointments and customer satisfaction, while fostering team collaboration. Expert in cash register operation and adept at creating positive customer interactions, demonstrating a blend of hard and soft skills essential for high-paced environments.
Overview
6
6
years of professional experience
Work History
Front End Coordinator
Long Island Beauty School - Hauppauge
08.2023 - 08.2024
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Collaborated with other departments to create store-wide initiatives that boosted sales performance and customer satisfaction levels.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Salon Cosmetologist
Ulta Salon
02.2018 - 12.2020
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Assisted in training new salon staff members on salon procedures, techniques, and workplace expectations to ensure a cohesive team dynamic.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Sales Associate
Healthy Meals Direct
01.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Cosmetology -
Long Island Beauty School
Hauppauge, NY01.2018
High School Diploma -
Bayshore Highschool
Bay Shore, NY06.2009
Skills
- Customer service
- Verbal and written communication
- Heavy lifting
- Sales assistance
- Customer interaction
- Cash register operation
- Inventory restocking
- Telephone etiquette
- Website accessibility
- Time management
- Listening skills
- Problem-solving skills
- Cash counting
- Team building
- Opening and closing procedures
- Administrative support
- Marketing
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Coordinator
Long Island Beauty School - Hauppauge
08.2023 - 08.2024
Sales Associate
Healthy Meals Direct
01.2021 - 03.2023
Salon Cosmetologist
Ulta Salon
02.2018 - 12.2020
Cosmetology -
Long Island Beauty School
High School Diploma -
Bayshore Highschool
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