Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VANESSA SALDANA

Jackson Heights,USA

Summary

Organized employee with experience in administrative support and customer service within academic settings. Strong in managing student records, scheduling, data entry, helping college students, customer service, and coordinating events. The ability to have positive relationships with students and my peers, and the ability to work remotely. Contributed to improve campus operations through effective communication and proactive problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TSI Tran World Systems
New York, New York
05.2025 - Current
  • Work From Home Call Center
  • Managed customer accounts to ensure timely payments and resolve discrepancies.
  • Communicated with clients via phone and email to negotiate payment plans.
  • Documented interactions in the collections system for accurate record-keeping.
  • Educated customers on payment options and account status updates.
  • Followed up on overdue accounts to encourage timely resolution of debts.

Financial Aid Coach

CUNY FAST COACH
New York City, New York
04.2024 - 05.2025
  • Assisted students with completing financial aid applications, providing instructions and guidance through Zoom and GroupTrail or in-person events.
  • Ensured accuracy and completeness in financial aid documentation, contributing to a 95% approval rate for student applications.
  • Work effectively remotely.
  • Coached students and families on appropriate financial aid plans and eligibility.
  • Utilized effective communication strategies to build trust with students/ colleagues.

College Assistant for Financial Aid

CUNY
New York, New York
03.2023 - 06.2024
  • Assisted students with completing financial aid applications, such as FAFSA, TAP, and DREAM ACT, providing instructions and guidance.
  • Maintained accurate records in the student database, including contact information and documentation of financial aid awards.
  • Input data intro spreadsheets and databases such as Google Sheets/ Excel.
  • Conducted one-on-one sessions with students to assess needs and provide feedback.
  • Conducted outreach activities at colleges to promote awareness of available financial aid options.
  • Hosted Zoom/live chats via Microsoft Teams.
  • Organized and hosted workshops regarding financial aid.
  • Work effectively remotely.

Cashier/Grocery Stock Clerk

Ecuador 69th St Deli
Woodside, NY
01.2019 - 10.2021
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Maintained inventory and store visual presentation to meet customer needs.

Education

BACHELOR OF SCIENCE - HEALTHCARE POLICY AND MANAGEMENT

New York City College of Technology
Brooklyn
06.2026

Skills

  • Microsoft Office
  • Data Entry
  • Strong Communication Skills
  • Customer service
  • Computer Skills
  • Call Center Experience
  • Excellent Organizational Skills
  • Ability to Work Effectively Remotely
  • Event Scheduling
  • Financial aid advising

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

TSI Tran World Systems
05.2025 - Current

Financial Aid Coach

CUNY FAST COACH
04.2024 - 05.2025

College Assistant for Financial Aid

CUNY
03.2023 - 06.2024

Cashier/Grocery Stock Clerk

Ecuador 69th St Deli
01.2019 - 10.2021

BACHELOR OF SCIENCE - HEALTHCARE POLICY AND MANAGEMENT

New York City College of Technology

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