Vanessa Sanchez
Chicago,IL
Summary
Developed skills in fast-paced pharmacy environment, focusing on efficient operations and regulatory compliance. Expertise in team leadership and process optimization, ensuring streamlined workflows and enhanced service delivery. Looking to transition into new field, leveraging transferable skills to drive success in diverse professional settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
12.2012 - Current
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Managed payroll budget and scheduled accordingly
Pharmacy Technician
Mt. Sinai Hospital Outpatient Pharmacy
05.2010 - 11.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Provided exceptional customer service, fostering positive relationships with both new and returning
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Associate Of Applied Science -
Harold Washington College
Chicago, IL05.2017
Skills
- Prescription verification
- Medication dispensing
- Workflow optimization
- Customer Service
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- First Aid/CPR/AED Instructor Certification – Red Cross.
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
12.2012 - Current
Pharmacy Technician
Mt. Sinai Hospital Outpatient Pharmacy
05.2010 - 11.2012
Associate Of Applied Science -
Harold Washington College
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- First Aid/CPR/AED Instructor Certification – Red Cross.
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