Vanessa S. Carreon
El Paso,TX
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
Swing Therapeutics
Las Vegas, NV
10.2025 - Current
- While working remotely, troubleshoot and advise employees in product and clinic with different software and hardware issues
- Lead the team with innovative IT ideas and implementing new work processes
- Help with onboarding and offboarding processes, ensuring that all employees are set up to work efficiently
- Speak directly to patients with IT issues regarding the Stanza app or other clinic needs (forms, Zoom, Spruce, Healthie, DocuSign)
- Organizing and leading quarterly meetings about the Stanza app, feedback directly from patients and providers, improvements made from recent app releases, and possible additions to future releases.
- Lead the engineering team in Kanban board and SCRUM priorities
Field Technician
NCR Voyix
El Paso, TX
10.2024 - 08.2025
- Works in different locations troubleshooting PCs, Registers and its peripherals, printers, and networking equipment
- Utilizing knowledge of IT software (JavaScript, Microsoft Office) and hardware to troubleshoot equipment and replacing defective parts as needed
- Able to install new software and new equipment in different stores, per a customers' preferences and needs.
- Travel to different job sites to complete scope of work in a reasonable timeframe, while being the face of the company and ensuring relations are well between company and customer.
Wiring Technician
Schneider Electric
El Paso, TX
05.2024 - 10.2024
- Reads electrical diagrams, schematics, blueprints, and bill of materials for the placement and wiring of different units
- Utilizes hand tools and other equipment, such as an electric pallet jack, for the assembly of moderately complex to very complex parts, panels, and switchboard units
- Provide input to supervision relative to product and quality improvement
Electronics Specialist
Target
El Paso, TX
10.2019 - 05.2024
- Supervises and delegates tasks to team members to meet department deadlines and ensure continuous productivity by creating a plan for each week with Team Lead
- Revises and analyzes different departments and sales trends
- Provides customer service and active selling of products
Timeline
Technical Support Specialist
Swing Therapeutics
10.2025 - Current
Field Technician
NCR Voyix
10.2024 - 08.2025
Wiring Technician
Schneider Electric
05.2024 - 10.2024
Electronics Specialist
Target
10.2019 - 05.2024