Vanessa Sherwood
Hammond,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Casino Table Games Dealer
Horse Shoe
04.2023 - Current
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Phlebotomist
CSL Plasma
12.2021 - 02.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients while overseeing their safety during the donation process.
Front Desk Agent
Hilton
04.2018 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Senior Lead Lane
Opus Inspection Inc.
01.2016 - 08.2017
- Provided exceptional customer service, renewed/ amended Indiana license plate registration and title transaction,
- Handles high qualities of cash with minimal margins of discrepancies, followed federal and state regulations to protect the information of both state and customer,
- Open and close the emission testing facility, and supervised employees, made schedules, approve time off/ payroll.
Education
GED -
Area Career Center
Hammond, IN05.2013
Skills
- Efficient communication skills
- Outgoing demeanor that is friendly and helpful
- Experienced in Microsoft products and pbx phone answering system
- Highly organized and able to work independently
Timeline
Casino Table Games Dealer
Horse Shoe
04.2023 - Current
Phlebotomist
CSL Plasma
12.2021 - 02.2023
Front Desk Agent
Hilton
04.2018 - 12.2021
Senior Lead Lane
Opus Inspection Inc.
01.2016 - 08.2017
GED -
Area Career Center
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