Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Simmons

Harrisburg,PA

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Hershey Entertainment & Resorts. Proven ability to train teams and enhance guest engagement, leading to improved customer loyalty. Expertise in cash handling and troubleshooting, consistently achieving sales targets while maintaining high satisfaction levels.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Hershey Entertainment & Resorts
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server Trainer

Primanti Brothers
11.2021 - 03.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Server Manager

Friendly's
02.2018 - 01.2021
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.

Education

No Degree - Communications

Harrisburg Area Community College
Harrisburg, PA

High School Diploma -

Cedar Cliff High School
Camp Hill, PA
08-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Sales techniques

Certification


  • Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.

Timeline

Server

Hershey Entertainment & Resorts
04.2023 - Current

Server Trainer

Primanti Brothers
11.2021 - 03.2023

Server Manager

Friendly's
02.2018 - 01.2021

No Degree - Communications

Harrisburg Area Community College

High School Diploma -

Cedar Cliff High School

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