Remotely managed daily operations of a busy clinic, overseeing a team of 20+ staff members
Oversaw the hiring, training, and performance of office staff
Collaborated with physicians and other healthcare professionals to optimize patient care
Maintained accurate records of patient appointments, treatments, and medical histories
Held weekly staff meetings to communicate updates, address patient care and Clinician needs.
Served as liaison between clinic administration, medical staff, patients and Families.
Demonstrated strong leadership skills by effectively managing a diverse team of healthcare professionals
SPRAVATO LIAISON / EDUCATION SPECIALIST
PARKERSBURG PSYCHIATRIC & INTERGRATED SERVICES
01.2023 - 03.2023
Based on previous experience, I was recruited for a Leadership position as a Medical Coordinator and Clinical Specialist.
Temp position only to train current staff. Handled Office staff and Client Education for the treatment medication.
SPRAVATO COORDINATOR & PR LIAISON
COUNSELING AND WELLNESS CENTER
03.2020 - 02.2023
Multitasking phones and scheduling in person appointments. Average Phone call volume was 100+ a day.
Operated Theralink Systems, to provide virtual Appointments for clients.
Promoted to Spravato Clinic Coordinator/ PR Liaison, within 6 months of employment.
I handled Client Education for the treatment medication and Federal Enrollment guidelines
Worked with Private, State and Federal insurances to obtain Prior Authorization for treatment.
Obtained financial assistance for low income clients.
Staff training based on FDA required monitoring process.
Procured Controlled Medications via Specialty Pharmacies: Including overseeing tracking and delivery of medication and Proper logging of medication per DEA requirements.
Implemented state and Federal Rules and Regulations within the Practice.
LEAD OFFICE ASSISTANT
CHESAPEAK ORTHOPEDICS AND SPORTS MEDICINE CENTER
SEVERNA PARK, MD
04.1999 - 03.2013
Head Secretary for Orthopedic Surgeons, in a multi provider, Specialist group.
Maintained personal schedule for 20 Clinicians from LPN's NP's and MD's.
Scheduling appointments.
Scanning paperwork into the electronic medical record system.
Calling in patient's prescriptions to pharmacies.
Requesting files/ films from other medical facilities.
Communicating with insurance companies to obtain prior authorizations for medical procedures and prescribed medications.
Interacted with patients by phone, email or in-person to provide information.
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