Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Sosa

Saint Cloud,USA

Summary

Resourceful professional equipped with a robust knowledge based on career experience in supply chain, freight analyzing, and executing processes that support industry and business accomplishments. Ability to handle multiple high priority tasks, build strong relationships with customers and positively impact operational efficiency through data analytics and making informed decisions.

Versatile Claims Adjuster bringing proficiency in investigating, negotiating, and settling insurance claims. With a strong background in interpreting policy language and determining coverage, have demonstrated success in managing multiple cases simultaneously with professionalism and accuracy. Known for exceptional communication skills combined with analytical acuity to identify fraudulent claims and protect company assets. Always proactive and resourceful, making positive impacts on operational efficiency and customer satisfaction rates.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Old Dominion Freight Line
Orlando, FL
01.2022 - Current
  • Execute the best customer service
  • Make inbound and outbound calls in the office to schedule delivery appointments for customers and businesses
  • Process quotes for customers
  • Provide information on the company's product and services
  • Resolve any problems that customers may be facing with efficiency
  • Make billing corrections that are needed

Claims Adjuster

Five Star Claims Adjusting
Maitland, Florida
04.2019 - 07.2022
  • Communicated with reinsurance brokers to obtain claim information for processing.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Reviewed and applied state laws and regulations to ensure compliance in claim handling.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Interpreted insurance policy language to apply appropriate coverage.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.

Education

Valencia College
Kissimmee, FL
08.2021

Skills

  • Customer Service
  • Excellent listener
  • Problem solving
  • Poised under pressure
  • Time management
  • Analytical
  • Strong problem solving
  • Highly adaptable
  • Communication
  • Bilingual (Spanish)
  • Microsoft
  • Excel
  • PowerPoint
  • Outlook

Timeline

Customer Service Representative

Old Dominion Freight Line
01.2022 - Current

Claims Adjuster

Five Star Claims Adjusting
04.2019 - 07.2022

Valencia College
Vanessa Sosa