Professional Summary
Overview
Work History
Education
Skills
Timeline

Vanessa Stephens

Self Employed
Rohnert Park,Ca
11
years of professional experience

Dynamic professional with extensive experience in restaurant management. Skilled in training staff, maintaining cleanliness standards, and ensuring timely service. Committed to fostering a positive workplace culture and enhancing customer satisfaction.

Diligent manager with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. Hospitality professional with strong focus on customer satisfaction and seamless service delivery. Experienced in team collaboration and adapting to changing needs. Skilled in guest relations, problem-solving, and multitasking. Reliable and results-driven, ensuring positive and efficient guest experience.

Work History

Server

7 Months
IHOP | 01.2026 - Current
  • Provided outstanding customer service to elevate guest satisfaction and dining experiences.
  • Delivered food and beverages promptly, adhering to safety and sanitation standards.
  • Assisted in training new servers on menu details and restaurant protocols.
  • Maintained cleanliness of dining area, contributing to a welcoming atmosphere.
  • Resolved guest complaints effectively, fostering repeat business through excellent service recovery.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Furniture Artist

6 Years 5 Months
Self Employed | 03.2020 - Current
  • Developed and executed original artistic concepts across various mediums.
  • Collaborated with clients to understand project requirements and deliver tailored artwork.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
  • Developed unique art pieces that garnered positive attention from critics and collectors, leading to increased sales and commissions.

General Manager

3 Years
IHOP | 08.2019 - 08.2022
  • Facilitated daily operations to support efficient workflow and staff productivity.
  • Assisted in creating and executing training sessions to boost employee capabilities and service standards.
  • Reviewed customer feedback to pinpoint improvement opportunities and elevate satisfaction levels.
  • Supported inventory management processes to lower waste and enhance cost efficiency.
  • Upheld health and safety standards to guarantee a secure dining setting.
  • Coordinated budget management, employee evaluations, training plans, and contract discussions.
  • Led a diverse group of professionals while promoting a positive workplace culture and employee satisfaction.
  • Oversaw financial monitoring, budget setting, and expense control to ensure financial health and organizational growth.
  • Applied effective inventory management techniques to streamline stock levels and reduce costs from excess storage.
  • Responded promptly to customer complaints and feedback, transforming dissatisfied patrons into loyal clients.
  • Increased employee retention rates by creating a comprehensive benefits program and promoting a supportive work environment.
  • Trained and supported team members to achieve high productivity and performance levels.
  • Reported issues to upper management with thorough detail.

Assistant Manager

4 Years 1 Month
IHOP | 07.2015 - 08.2019
  • Managed daily operations to uphold company policies and service standards.
  • Supported staff development by training on operational procedures and customer service skills.
  • Oversaw inventory management to improve supply chain efficiency.
  • Executed cost-control strategies to enhance resource management and profitability.
  • Conducted performance reviews to provide valuable feedback to team members.
  • Arranged staff schedules to balance labor costs with adequate coverage.
  • Directed daily operations to achieve quality performance and service targets.
  • Promoted a clean, safe, and organized store environment to improve customer satisfaction.
  • Tracked cash intake and deposits to improve accuracy and minimize discrepancies.
  • Provided direct assistance to customers by evaluating their needs and staying informed about consumer trends.
  • Performed regular inventory checks to confirm stock levels, address discrepancies, and anticipate future needs.
  • Contributed to recruitment efforts including interviewing and onboarding new employees to ensure proper staffing levels.

Education

High School Diploma

Petaluma High-school | Petaluma, CA

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Cleanliness standards
Safe food handling
Guest relations management
Point of sale operation
Multitasking and organization
Point of sale (POS) system operations
Positive guest interactions

Timeline

Server

IHOP
01.2026 - CurrentRead More

Furniture Artist

Self Employed
03.2020 - CurrentRead More

General Manager

IHOP
08.2019 - 08.2022Read More

Assistant Manager

IHOP
07.2015 - 08.2019Read More

Petaluma High-school

High School Diploma
Read More
Vanessa Stephens