Vanessa Stevens
Scottsdale,USA
Summary
Hard working, energetic, reliable, and detail-oriented professional skilled in providing high level customer care who thrives in fast-paced independent and team environments.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Talus In Motion
Scottsdale , AZ
05.2025 - Current
- Schedules patient appointments using electronic health record systems.
- Maintains accurate patient records and confidential information.
- Provides compassionate customer service to patients and visitors.
- Checks patients in and out for appointments and collects co-payments.
Licensed Massage Therapist
Self-employed
Scottsdale , AZ
01.2011 - Current
- Provides professional and therapeutic massage therapy as an independent practitioner to private clients around the valley.
Salesperson
Nordstrom
Scottsdale, Arizona
03.2025 - 05.2025
- Assisted customers with product selections and personalized service.
- Maintained in-depth knowledge of merchandise and current promotions.
- Processed customer transactions efficiently using point-of-sale systems.
- Developed strong relationships with repeat customers through excellent service.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Restaurant Hostess
Veneto Trattoria
Scottsdale, Arizona
12.2023 - 12.2024
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Registration Scheduler
Honor Health Medical Group
Scottsdale, AZ
06.2023 - 10.2024
- Provided patient scheduling and check-in, entering confidential health data into the EMR (EPIC), processed payments, supported medical staff with patient care requests.
Licensed Massage Therapist / Spa Hostess
The Well and Being Spa, Fairmont Princess Resort
Scottsdale, AZ
12.2016 - 02.2021
- Provided client-tailored massage and spa services including hot stone, body polishes, specialty wraps, and Ion Detox foot baths.
Dispatcher / Adoption Coordinator
Arizona Humane Society
Phoenix, AZ
05.2019 - 06.2020
- Received high-volume calls for extensive geographical region, providing information to concerned public and determining urgency for dispatching investigators and rescuers; provided medical and routine animal care including medication and vaccine administration; received animals from transport and processed online profiles; organized adoption events; and provided public education on pet needs and care.
Client Care Specialist
Schumacher European, Mercedes Benz Dealership
Scottsdale, AZ
11.2014 - 03.2016
- Handled high call volume in the Service Department, assisting clients with their vehicle needs; Supported service advisors with administrative and cashiering duties.
- Front desk receptionist and greeter in the Showroom of the dealership; coordinating new and returning customers to the appropriate sales staff.
Multiple leadership and supportive roles
IKEA
Canton, MI
05.2006 - 01.2011
- As a Customer Service Associate, Cashier Team Lead, Sales, and Reconciliation Clerk over several years and in two locations utilized various interpersonal, customer service, and management skills to assist customers and corporate IKEA stakeholders.
Business Owner, Groomer
Vanessa's Grooming Shoppe
Burlington, CA
09.2001 - 06.2003
- Provided exceptional grooming services; educated pet owners on importance of grooming, nutrition, and health; organized fund-raising for charities.
Education
B.A. - Sociology
McMaster University
Hamilton, Ontario, CanadaCertificate - Hotel & Restaurant Mgt
Fanshawe College
London, Ontario, CanadaSkills
- Microsoft Office
- Sales / Goal oriented
- Account Reconciliation
- Exceptional verbal/written communication
- Self-motivated and team player
- Customer focused
- Management / Leadership
- Adaptability
- Product knowledge
- Active listening
Timeline
Medical Receptionist
Talus In Motion
05.2025 - Current
Salesperson
Nordstrom
03.2025 - 05.2025
Restaurant Hostess
Veneto Trattoria
12.2023 - 12.2024
Registration Scheduler
Honor Health Medical Group
06.2023 - 10.2024
Dispatcher / Adoption Coordinator
Arizona Humane Society
05.2019 - 06.2020
Licensed Massage Therapist / Spa Hostess
The Well and Being Spa, Fairmont Princess Resort
12.2016 - 02.2021
Client Care Specialist
Schumacher European, Mercedes Benz Dealership
11.2014 - 03.2016
Licensed Massage Therapist
Self-employed
01.2011 - Current
Multiple leadership and supportive roles
IKEA
05.2006 - 01.2011
Business Owner, Groomer
Vanessa's Grooming Shoppe
09.2001 - 06.2003
B.A. - Sociology
McMaster University
Certificate - Hotel & Restaurant Mgt
Fanshawe College