Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Reference
Timeline
Generic

Vanessa Taylor

Knoxville,TN

Summary

Passionate and motivated professional with a strong desire to positively impact, improve, and empower individuals. Experienced in providing knowledgeable and caring support, possess a diverse skill set and a deep understanding of various perspectives and backgrounds. Consistently go beyond requirements to make a lasting difference and am committed to personal and professional growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Program Coordinator/RA Supervisor

YWCA
11.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Improved communication between departments with regular interdepartmental meetings and clear documentation of action items.
  • Provided timely support to team members, allowing them to focus on strategic decision-making and goal achievement.
  • Assist Director of Social Services and Director of Business Operations in maintaining accurate data collection and adherence to all specific financial aid procedures
  • Review, approve and submit all purchase orders for ETC participant aid, ensuring all documentation, case notes, and justifications are completed, and in compliance with United Way grant and ensuring successful execution of programming in alignment with program design.
  • Assist Director of Social services on special projects
  • Staff Scheduling and coverage.
  • Coordinating and facilitating monthly meetings and meeting agenda.
  • Maintain communication and support to RA Staff
  • Ensuring program policies are updated, communicated, and upheld.
  • Increased overall productivity by identifying areas for improvement and implementing appropriate solutions within office operations.
  • Streamlined workflow processes through development of comprehensive procedure manuals for various administrative tasks.

Photographer

Vanessa Taylor
06.2021 - Current
  • Digitally enhanced photos to improve their appearance.
  • Utilized different angles, perspectives, natural and artificial light to capture the perfect image and quality.
  • Planned and prepared for on-location and studio shoots.
  • Collaborated with clients and contacts to schedule and book locations, pose ideas, wardrobe and backgrounds
  • Provided creative ideas and created a comfortable space for clients while encouraging honest feedback and constructive criticism

Patient Service Technician Specialist

LabCorp
03.2014 - 04.2021
  • Demonstrated exceptional customer service and maintained patient confidentiality.
  • Addressed patient issues and ensured positive experience
  • Set up new accounts, implement and define protocols.
  • Trained office personnel on clinical systems and process.
  • Evaluated and improved operational procedures for efficiency.
  • Collected and verified necessary forms for registration and appointments

Residential Counselor

Kingswood Home For Children
10.2007 - 01.2013
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Provided crisis management and intervention during emergencies in line with program protocols.
  • Promoted a culture of respect and understanding among students.
  • Monitored and documented client progress towards goals.
  • Supported clients in developing self-advocacy skills.
  • Developed, implemented and monitored residential policies and procedures.
  • Maintained strict confidentiality of records relating to treatment
  • Participated in case and behavior analysis and treatment plan meetings.

Education

Associate of Science - Business Management

Pellissippi State Community College
Knoxville, TN
05.2023

High School Diploma -

Farragut High School
Knoxville, TN
05.2004

Skills

    • Emergency/Crisis Support
    • Case File Management
    • Administrative Duties
    • Community Meetings
    • Supervision
      • Behavior/Case analysis
      • Creative Problem Solving
      • Situational Leadership
      • Product/Process/Situational Improvements
      • Project Management

Certification

Supervisor Certification

Basic Photography

Studio Photography

Notary Public Commission

Loan Signing Specialist

Phlebotomy Technician Specialist

Volunteer Experience

Village Lead Team (The Restoration House)

Served as events coordinator, community mediator, and community advocate.


Neighborhood Selection Committee (The Restoration House)

Interviewed new members, reviewed their Myers Brigg, Strengths Finder, and Enneagram assessments, then collaborate with a team and psychologist to determine if they would be a good fit.


Event Photographer (Pellissippi State Community College, The Restoration House)

Cheerleading and soccer coach (Upward Bound)


Reference

References:


Amy Moden

Director of Social Services-YWCA

Amoden@ywcaknox.com

1-618-554-2449


Van Wolfe

Executive Director of Safe Space

Vansafespace1@msn.com

865-567-9516


Cricket Prentiss

Academic interventionist

Cricket.prentiss@knoxschools.org

865-748-0129


Natalie Stair

Chief Administrative Officer-YWCA

Nstair@ywcaknox.com

865-599-3806

Timeline

Administrative Program Coordinator/RA Supervisor

YWCA
11.2023 - Current

Photographer

Vanessa Taylor
06.2021 - Current

Patient Service Technician Specialist

LabCorp
03.2014 - 04.2021

Residential Counselor

Kingswood Home For Children
10.2007 - 01.2013

Associate of Science - Business Management

Pellissippi State Community College

High School Diploma -

Farragut High School

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