Vanessa Thomas
Ski Rixen USA
Boca Raton
3
Languages
1
Certification
3
years of professional experience
Adaptable customer service professional with experience in high-pressure environments. Known for strong communication and problem-solving skills, consistently maintaining composure while addressing customer concerns and ensuring a welcoming atmosphere.
Work History
Customer Service Cashier
2 Years 9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in managing inventory levels and restocking merchandise.
- Trained new cashiers on operational procedures and customer service standards.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Lifeguard
2 Years 9 Months- Provided first aid and emergency response during incidents, maintaining calm under pressure.
- Monitored water safety and ensured compliance with safety regulations.
- Conducted regular checks on equipment, ensuring operational readiness and safety standards.
- Assisted in training new lifeguards, fostering a culture of safety and teamwork.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Entered water immediately to pull struggling swimmers to safety.
- Enforced facility rules to promote a safe environment for all guests and participants.
Education
Bachelor of Science - Marine Biology
- Canes Achievement Scholarship Recipient
- Florida EASE Grant Recipient
- Florida Medallion Bright Futures Scholarship Recipient
- Scuba Club Member
- Marine Mammal Rescue Member
- U-Wake Club Member
High School Diploma
- Elected to Executive Internal Vice President for Student Government Association in 2025-2026
- Boca High Watersports Club Co-Founder
- PTSA Member
- Honoree of Cambridge AICE Diploma
- Honoree of AP Capstone Diploma
- Awarded National Student Leadership Conference (NSLC) Academic Transcript
- National English Honor Society Member
- Extracurricular Activities: School organized beach cleanups
- Boca High Environmental Club Member
- Ranked in Top 25% of class
- 4.6250 GPA
- Completed AP course in Environmental Science
- Completed AP course in Chemistry
- Completed AP course in Biology
Skills
Customer service
Customer satisfaction
Strong communication
Effective problem solving
Time management
Teamwork and collaboration
Reliability and punctuality
Patience and composure
Lifeguard certified
CPR/AED certified
AED operation
Spinal injury management
Lifeguard training
Rescue diving techniques
Analytical skills
Leadership qualities
Certification
- First Aid/CPR Certified
- Certified Lifeguard, Red Cross - May 2024-Current
- Certified Scuba Diver, Florida Scuba Divers - Jan 24-Current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Cashier
Ski Rixen USA
07.2023 - 04.2026Read More
Lifeguard
Ski Rixen USA
07.2023 - 04.2026Read More
University of Miami
Bachelor of Science from Marine Biology
Read More
Boca Raton Community Highschool
High School Diploma
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