Vanessa Tijerina
Slidell,LA
Summary
Enthusiastic and dedicated administrative processional with high integrity, strong work ethic and great leadership skills. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Account Executive
DISH
New Orleans, LA
09.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Career Specialist
Tri-Parish Works
520 Old Spanish Trail
02.2021 - Current
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
- Connected with business and recruiters to build relationships and increase opportunities for students.
Sales Representative
Verizon
3659 Highway 190
08.2018 - 02.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
Area Manager
Boost Mobile
1200 Business 190
09.2015 - 05.2018
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Hit monthly target goals for each location, trained employees to serve with great quality to customers.
Director of Sales
Hawthorn Suites by Wyndham
02.2015 - 08.2015
- Planned and executed events and marketing programs, producing five times target number of qualified leads.
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Manager
Metro PCS Wireless
01.2014 - 01.2015
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Cricket Wireless
09.2010 - 01.2013
- I worked as a manager for Cricket Wireless in charge of three stores, meeting sales quotas. Making sure employees were making their monthly sales. As well as keeping customers satisfied with the service we provided.
Secretary
Commissioner Gonsalez Precinct 4
01.2009 - 01.2010
- Secretary for Rio Grande Courthouse for Comm. Gonsalez in charge of filing, answering phone calls, setting up appointments for the Commissioner, keeping up with the fire department, food pantry and the home health care.
Education
Associate of Arts - Bussiness Administration
SOUTH TEXAS COLLEGE
Mcallen, TX2010
Associate of Science - Bussiness Administration
University of Texas in Tyler
Tyler, TXSkills
- Highly dependable
- Excellent attention to detail
- Fast learner
- Top-rated sales performance
- Bilingual (English & Spanish)
- Strong Computer Skills
- Office Supplies and Inventory
- Case Management
Timeline
Account Executive
DISH
09.2023 - Current
Career Specialist
Tri-Parish Works
02.2021 - Current
Sales Representative
Verizon
08.2018 - 02.2020
Area Manager
Boost Mobile
09.2015 - 05.2018
Director of Sales
Hawthorn Suites by Wyndham
02.2015 - 08.2015
Manager
Metro PCS Wireless
01.2014 - 01.2015
Manager
Cricket Wireless
09.2010 - 01.2013
Secretary
Commissioner Gonsalez Precinct 4
01.2009 - 01.2010
Associate of Arts - Bussiness Administration
SOUTH TEXAS COLLEGE
Associate of Science - Bussiness Administration
University of Texas in Tyler