Motivated individual with experience in customer success and project management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Online Account Executive
Zoom Video Communications
Remote, KS
01.2022 - 02.2023
Built and strengthened relationships with new and existing online accounts to drive revenue growth.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
Serviced accounts and proposed new products and services to maximize revenue.
Senior Project Manager
Cushman & Wakefield, Verizon Wireless
Remote, KS
09.2018 - 12.2021
Managed daily facility maintenance for 450, Retail locations throughout United Sates
Reviewed project scope, required materials and labor pricing to develop competitive bids
Sourced and managed vendors needed to accomplish project goals
Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
Provided management for internal personnel, contractors and vendors
Client Support Specialist
Cushman & Wakefield
Colwich, KS
08.2017 - 09.2018
Provided excellent customer service by following up vendors, providing updates with Senior Verizon Wireless Analyst, emailing out daily reports and responding to incoming calls
Responded to all client inquiries and asked appropriate questions to facilitate resolution
Increased efficiency and performance by monitoring team member productivity and providing feedback