Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Urena

Garden Grove,United States

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in customer satisfaction . Motivated to learn, grow and excel in industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Trustworthy and dedicated customer service representative with 19 years of experience serving customers and operating register. Cheerful when assisting customers with requests and meeting special needs.

Overview

19
19
years of professional experience

Work History

Sales & Service Representative/Teller

First Citizens Bank
Anaheim, CA
11.2022 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Trained new hires on customer service policies and procedures.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Backup Operations Manger

Assistant Manager

CCFI/Speedy Cash
Anaheim, CA
01.2009 - 11.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Process loans
  • Take loan payments
  • Wire transfers

Cashier

Charlotte Russe
Santa Ana, CA
08.2006 - 01.2009
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

High School Diploma - General

Marie L. Hare High School
Garden Grove, CA
06.2006

Skills

  • Cash Register Operation
  • Check Cashing
  • Cash Drawer Management
  • POS System
  • Microsoft outlook
  • Sales
  • Account servicing
  • Product and Service Knowledge
  • Customer service
  • Store Opening and Closing Procedures
  • Client service
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Relationship building
  • Money handling
  • Team leadership

Languages

Spanish

Timeline

Sales & Service Representative/Teller

First Citizens Bank
11.2022 - Current

Assistant Manager

CCFI/Speedy Cash
01.2009 - 11.2022

Cashier

Charlotte Russe
08.2006 - 01.2009

High School Diploma - General

Marie L. Hare High School
Vanessa Urena