VANESSA URQUIDI
El Paso,TX
Summary
Skilled communicator with background in delivering clear, concise messages in diverse professional settings. Strengths include ability to adapt communication style to audience needs, strong interpersonal skills and high degree of cultural sensitivity. Previous work has demonstrated positive impact on team functionality and improved workplace productivity through effective communication strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Safety Communicator
El Paso Fire Department
El Paso, USA
03.2017 - Current
- Managed emergency calls and dispatched appropriate responders promptly to ensure swift response to critical situations.
- Coordinated communication between multiple agencies during large-scale incidents to facilitate effective emergency response efforts.
- Utilized advanced technology and software systems to record and prioritize incoming calls for efficient resource allocation accurately.
- Delivered compassionate and clear instructions to callers in high-stress situations, ensuring their safety and well-being until help arrived.
- Followed and demonstrated policies to new personnel to ensure the city's mission and values were being followed.
Adherence Clerk
Xerox
07.2015 - 03.2017
- Managed daily workflows and ensured adherence to production and service level agreements (SLAs), identifying any deviations and implementing corrective actions.
- Maintained detailed records of operational performance, compliance metrics, and quality standards, ensuring consistent adherence to company policies and external regulations.
- Collaborated with cross-functional teams to monitor and address any discrepancies between planned and actual service delivery, helping to optimize performance.
- Provided detailed reporting on adherence metrics, trends, and areas for improvement to management.
- Assisted in the development of process improvements aimed at enhancing service efficiency and reducing errors or delays.
- Communicated effectively with both internal teams and clients to resolve issues related to scheduling, delivery, and quality adherence.
- Supported the development and implementation of strategies for continuous improvement in service delivery and customer satisfaction.
Server
TKO Sports Bar & Grill
09.2013 - 03.2015
- Prioritizing customer satisfaction
- It has fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Answered customer telephone calls promptly and appropriately
Education
BBA - Human Resource Management, Minor in Marketing
University of Texas At El Paso
true05.2025
Skills
- Fluent in Spanish and English
- Typing speed: 60 words per minute
- Proficient in Microsoft Office software
- Customer service and interpersonal
- Communication skills
- Multitasking Abilities
- Community Outreach
- Problem-solving aptitude
- Cross-cultural communication
Certification
TCOLE License │Texas Commission of Law Enforcement
EMD/ EFD/ EPD │International Academy of Emergency Dispatch CPR Certification │American Heart Association
References
References available upon request.
Timeline
Public Safety Communicator
El Paso Fire Department
03.2017 - Current
Adherence Clerk
Xerox
07.2015 - 03.2017
Server
TKO Sports Bar & Grill
09.2013 - 03.2015
TCOLE License │Texas Commission of Law Enforcement
EMD/ EFD/ EPD │International Academy of Emergency Dispatch CPR Certification │American Heart Association
BBA - Human Resource Management, Minor in Marketing
University of Texas At El Paso
Similar Profiles
Justine MontanezJustine Montanez
Emergency Management Operations Assistant at El Paso Fire DepartmentEmergency Management Operations Assistant at El Paso Fire Department
Bernardo De LunaBernardo De Luna
Fire Suppression Technician at El Paso Fire DepartmentFire Suppression Technician at El Paso Fire Department
Javier RodriguezJavier Rodriguez
Firefighter at El Paso Fire DepartmentFirefighter at El Paso Fire Department