VANESSA VAN PELT
Carrollton,TX
Summary
Office professional with solid background in administrative functions and office management. Adept at ensuring smooth operations and providing exceptional support to team members. Highly reliable with focus on teamwork and adaptability, excelling in both collaborative and dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
Shipt
11.2018 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Delivery Driver
MODEL 1
04.2017 - 11.2024
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Medical Delivery Driver
NuGenerex Distribution Solutions
03.2017 - 03.2019
- Facilitated smooth transactions between healthcare providers and patients by collecting payment upon delivery when required.
- Developed strong relationships with clients through attentive listening skills, addressing concerns or inquiries promptly.
- Maintained accurate records of deliveries, contributing to efficient inventory management.
- Reduced delivery times by efficiently planning and executing optimal routes.
Billing Analyst
ReconTrust Company N.A, Countrywide Home Loans
08.2009 - 02.2016
- Earned Employee of the month awards eight times for exceeding expectations.
- Reviewed production of 26 employees, to ensure billing requirements, procedures, accuracy, and timeliness requirements were met: Improved production by 98% and risk management by 95%.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Processed an average of 3000 invoices per month, researched and resolved billing issues with a 48-hour time frame
Education
College Diploma - Cosmetologist
Crowley Ridge Techinal Institute
Forrest City, ARNursing
University of Arkansas of Phillips County College
West Helena, ARSkills
- Office administration
- Patient scheduling
- Patient confidentiality
- Patient registration
- Insurance verification
- Medical terminology
- Active listening
- Critical thinking
- Data entry
- Customer service
Accomplishments
- Received Outstanding achievement award at Reconstrust in June 2011.
Certification
- Licensed Cosmetologist - Present
Timeline
Delivery Driver
Shipt
11.2018 - Current
Delivery Driver
MODEL 1
04.2017 - 11.2024
Medical Delivery Driver
NuGenerex Distribution Solutions
03.2017 - 03.2019
Billing Analyst
ReconTrust Company N.A, Countrywide Home Loans
08.2009 - 02.2016
College Diploma - Cosmetologist
Crowley Ridge Techinal Institute
Nursing
University of Arkansas of Phillips County College
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