Mayerly Ferrer
Winter Haven,FL
Summary
Driven professional with a proven track record at Westgate Vacation Villas Resort & Spa, enhancing guest relations and streamlining office operations. Excelled in customer service and office management, boosting sales revenue by effectively leveraging problem-solving skills and administrative expertise. Demonstrated exceptional time management and team collaboration, consistently achieving monthly sales targets. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
Lakeland, FL
08.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Front Desk Receptionist
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
06.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed all tasks in compliance with company policies and procedures.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Sales Associate
Monat, Market Partner
Kissimmee, FL
07.2020 - 07.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
NAIL TECH - BEAUTY
Academy of Career Training
Kissimmee, FL06.2023
High School Diploma -
Discovery High School
Lake Alfred, FL05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Administrative Skills
- Office Organization
- Office Administration
- Office Management
- Effective Planning
- Mail handling
- Call forwarding
- Team Collaboration
- Issue handling
- Guest Relations
- Skilled in [Software]
- File Management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Delivery Driver
Amazon
08.2023 - Current
Front Desk Receptionist
Westgate Vacation Villas Resort & Spa
06.2021 - 06.2023
Sales Associate
Monat, Market Partner
07.2020 - 07.2021
NAIL TECH - BEAUTY
Academy of Career Training
High School Diploma -
Discovery High School