Vanessa Varela
El Paso,TX
Summary
Accomplished and energetic Management with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Server Assistant
West Texas Chophouse
El Paso, TX
07.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Server Shift Leader
Crave Kitchen & Bar
El Paso, TX
06.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manger
Rapture Body Jewelry
El Paso, TX
04.2017 - 04.2018
- Customer Service, Team leader, Properly educating staff of body jewelry, body piercing and healing procedures, Ordering/Organizing meticulous items on the daily, Social media promotions, Monitor customer preferences to determine focus of sales efforts.
Assistant Manger
Sean Donaldson Hair
Miami Beach, FL
11.2011 - 06.2016
- Use computers for various applications, Answer telephones and give information to callers, Create, maintain, and enter information into databases, Greet visitors or callers, Schedule and confirm appointments, Respond to customer inquiries or complaints, Sell products, services, or memberships, Inventory products and order new supplies, Inform staff of job responsibilities.
Education
Cosmetologist - Cosmetology
Beauty Schools of America / South Beach
Miami Beach, FL01.2012
High School Diploma -
J.M. Hanks High School
El Paso, TX01.2000
Skills
Positive energy
Customer and Personal Service
English Language
Time Management
Service Orientation
Critical Thinking
Judgment and Decision Making
Complex Problem Solving
Education and Training
Learning Strategies
Attention to Detail
Teamwork and Collaboration
Timeline
Server Assistant
West Texas Chophouse
07.2022 - Current
Server Shift Leader
Crave Kitchen & Bar
06.2020 - 07.2022
Assistant Manger
Rapture Body Jewelry
04.2017 - 04.2018
Assistant Manger
Sean Donaldson Hair
11.2011 - 06.2016
Cosmetologist - Cosmetology
Beauty Schools of America / South Beach
High School Diploma -
J.M. Hanks High School