Vanessa Vilchis Velasco
Santa Ana,CA
Summary
Outgoing Wireless Sales Associate offering 2 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Almost two years of dependable hostess, server, food runner successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Sales Associate
Metro By T-Mobile
01.2021 - Current
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted and supported training of new sales associates.
- Increased monthly sales numbers and percentage by recommending seasonal buy one get one sales, rebates and limited time offers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Restaurant Server
Darden Inc, DBA Olive Garden
05.2019 - 01.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
High School Diploma -
Valley High School
1801 S Greenville St, Santa Ana CA 92704 05.2021
Skills
- Conflict Resolution Techniques
- Team Player
- Customer Service
- Patience
- Goal-Driven
- Building Customer Loyalty
Certification
- Certified Dental Assistant
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mobile Sales Associate
Metro By T-Mobile
01.2021 - Current
Restaurant Server
Darden Inc, DBA Olive Garden
05.2019 - 01.2021
High School Diploma -
Valley High School
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