Jeremiah Hert
Oak Park,IL
Summary
Results-driven professional committed to resolving issues and completing tasks efficiently while prioritizing customer satisfaction. Creative problem-solver with a strong willingness to assist customers and team members, ensuring all needs are met effectively. Eager to embrace opportunities for learning and growth, bringing extensive experience in customer service with a focus on teamwork, adaptability, and disciplined execution to drive smooth operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Mobile Sales Associate
T-Mobile
Hillside, IL
11.2022 - Current
- Maintained product knowledge to assist customers in making informed purchasing decisions along with using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cell Phone Repair Technician
Assurant
Addison, IL
09.2021 - 09.2022
- Erased user data, debugged application, software issues.
- Removed, fixed and replaced components such as LCD screens, batteries and charging ports.
- Completed quality and fraud inspections on cell phones.
- Specialized in repairing Apple and Samsung phones.
- Worked along side a T-Mobile representatives to resolve issues with claims and troubleshooting devices.
- Helped create and maintain a top performing store in the district with team.
In-Store Tech
Asurion
Norridge, IL
05.2021 - 09.2021
- Maintained customer satisfaction objectives.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Installed and configured new devices and system components.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Implemented strict quality control measures throughout the repair process, maintaining high standards of workmanship on all tasks performed.
Stocker Associate
Walmart
Forest Park, IL
08.2020 - 03.2021
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained inventory and ordered new supplies to meet expected needs.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
Floor Staff
Tivoli Enterprises
Oak Park, IL
12.2018 - 01.2020
- Educated customers on promotions to enhance sales
- Assisted customers with account updates
- Solved problems and handle customer concerns
- Contributed to increased concession sales by offering personalized recommendations based on customer preferences.
- Cleaned and sanitized bathrooms, poppers , theatres and other similar areas according to established protocols.
Education
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL05.2020
Skills
- Customer Service Excellence
- Reliable and Punctual
- Interpersonal Communication
- Dedicated and determined team player
- Conflict Resolution
- Attentive to details
- Fast learner
- Skilled up-seller
- Multitasking
Certification
- Certified Apple Phone Tech, Assurant
- Certified Samsung Phone Tech, Assurant
- Certified Google Phone Tech, Asurion
- Certified Electronic Pallet Jack Operator with Walmart
Timeline
Mobile Sales Associate
T-Mobile
11.2022 - Current
Cell Phone Repair Technician
Assurant
09.2021 - 09.2022
In-Store Tech
Asurion
05.2021 - 09.2021
Stocker Associate
Walmart
08.2020 - 03.2021
Floor Staff
Tivoli Enterprises
12.2018 - 01.2020
High School Diploma -
Oak Park And River Forest High School