Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Vivit

San Jose,CA

Summary

Highly motivated and dedicated professional with a proven track record in administrative support, front desk management, and customer service. Skilled in front desk operations, capturing information, and providing quality care. Strong ability to provide exceptional service, assist personnel with questions and inquiries, and maintain a safe and secure environment. Seeking a challenging position to utilize my skills and contribute to the impact and success of the health care department team.

Overview

13
13
years of professional experience

Work History

Reception Associate

Facebook
09.2018 - 01.2023
  • Provided world-class customer service to candidates, clients, vendors, and visitors
  • Operated in high-functioning lobbies, maintaining a security presence and executing registration processes
  • Prioritized tasks to meet tight deadlines. Supported and trained new hires on policies, procedures, and internal tools
  • Collaborated with cross-functional teams and external agencies
  • Identified areas of improvement and led projects to enhance customer service experience
  • Managed team email inbox, responding to inquiries and disseminating information in a timely manner

Security Officer

Allied Universal
09.2016 - 05.2018
  • Provided front-facing customer service and maintained access control
  • Demonstrated constant mental alertness and attention to detail
  • Implemented safety and security procedures, site-specific policies, and emergency response activities
  • Patrolled property, inspected buildings and equipment, and secured premises
  • Recorded observations and occurrences in detailed reports

Server

Straw Hat Pizza
04.2015 - 09.2016
  • Built rapport with customers and ensured satisfaction by accommodating special requests
  • Anticipated and fulfilled customer needs, clarified special orders, and resolved complaints
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Organized large events, parties, reservations, and special requests
  • Served food and beverages promptly with focused attention to customer needs
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards

Lifeguard/Swim Instructor

Manteca Parks And Recreation
05.2010 - 08.2015
  • Ensured compliance with pool and licensing regulations, conducting inspections and documenting findings
  • Provided emergency first aid and CPR as needed
  • Supervised swimming activities and enforced safety procedures and emergency response plans when necessary
  • Led group and individual swim classes, providing feedback and creating a positive learning environment. Adapted teaching techniques to different learning styles
  • Managed check-in process and handled customer transactions with friendly service

Education

No Degree -

Modesto Junior College
Modesto

High School Diploma -

Manteca High School
Manteca, CA
06.2011

Skills

  • Excellent communication and interpersonal skills, ensuring effective interactions
  • Strong attention to detail and ability to prioritize tasks, ensuring accurate and efficient administrative support
  • Data Entry, Documentation and Reporting
  • Microsoft Office Suite
  • Google Docs
  • Tableau Software
  • Front Desk Operations
  • Critical Thinking and Problem Solving

Timeline

Reception Associate

Facebook
09.2018 - 01.2023

Security Officer

Allied Universal
09.2016 - 05.2018

Server

Straw Hat Pizza
04.2015 - 09.2016

Lifeguard/Swim Instructor

Manteca Parks And Recreation
05.2010 - 08.2015

No Degree -

Modesto Junior College

High School Diploma -

Manteca High School

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Vanessa Vivit