Vanessa Washington
Ocoee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Financial Services
AdventHealth
10.2020 - Current
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Facilitated staff training sessions on billing procedures, ensuring consistent understanding across the department for optimal performance levels.
- Improved patient satisfaction by providing timely and accurate financial information.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Sales Associate
EXPRESS
01.2015 - 02.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Imaging Sciences
Valencia College
Orlando, FL12-2021
Skills
- Customer Service
- HIPAA Compliance
- Verbal and written communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Multitasking Abilities
Timeline
Patient Financial Services
AdventHealth
10.2020 - Current
Sales Associate
EXPRESS
01.2015 - 02.2020
Bachelor of Science - Imaging Sciences
Valencia College
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