Vanessa Welchman
Las Vegas,USA
Summary
High-energy Bartender/Server experienced in delivering exceptional customer service in fast-paced environments. Built rapport with guests and staff through effective communication and responsible alcohol service, ensuring guest safety and satisfaction. Demonstrated reliability, punctuality, and adaptability under demanding conditions.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Banquet Bartender
The Venetian & The Palazzo Resort Hotel Casino
Las Vegas, USA
08.2011 - Current
- Perform and maintain the proper 5 Star standards and procedures for unmatched guest service.
- Executed beverage requirements for bar setup each shift and BEO.
- Demonstrates warm, gracious, and responsible communication style with guests.
- Tracked and recorded beverage consumptions for accurate inventory management and completed all closing procedures.
- Must maintain and be in compliance at all times per SNHD.
Fine Dining Head Waiter
Pinot Brasserie in The Venetian & Palazzo Resort Hotel Casino
Las Vegas, USA
08.2000 - 01.2012
- Provided fine dining service and recommended wine selections.
- Understood menu and wine selections to provide informed recommendations to customers. Our menu was seasonal and changed often.
- Hard working, goal oriented, proven ability to initiate and maintain excellent relations with high end clientele.
- Demonstrated strong work ethic and goal orientation while building lasting relationships with high-end clientele.
- Established a positive environment for customers and colleagues, enhancing overall satisfaction during dining experiences.
Bartender
Irish Porker
Las Vegas, USA
02.1999 - 08.2000
- Executed bartender duties while ensuring all coolers and kegs were consistently stocked to meet customer demand.
- Ensured correct usage of bar products for optimal service.
- Maintained a clean and inviting bar environment to enhance customer experience and enjoyment.
- Managed all sales and gaming transactions, ensuring accuracy and compliance with regulations.
- Departed due to company closures.
Bartender
Wooly Bully's
Las Vegas, USA
05.1997 - 01.1999
- Executed bartending duties consistently under same ownership.
- Worked at company affiliated with Irish Porker.
- Departed role because of company closure.
Server/Bartender
Santa Fe Mining Co.
Las Vegas, USA
05.1997 - 12.1997
- Managed a section of 10-12 tables, ensuring customer satisfaction.
- Upsold specialty drinks and menu specials daily, enhancing guest experience and increasing sales.
- Maintained cleanliness and stock levels at service station throughout shifts.
- Executed side work tasks to support smooth restaurant operations.
- Performed all bar duties after graduating bartending school, demonstrating commitment to continuous learning and skill development.
Hostess/Busser/Server
Big Dog's Cafe and Casino
Las Vegas, USA
09.1995 - 05.1997
- Managed high volume food and liquor sales in a fast-paced restaurant environment.
- Removed and reset tables quickly for service, exceeding expectations and earning promotion to server.
- Greeted guests, answered phones, and managed restaurant flow, leading to recognition from management and an advancement opportunity.
Hostess
Planet Hollywood In Caesar's Palace
Las Vegas, USA
08.1994 - 09.1995
- Greeted guests warmly upon arrival at a high-energy entertainment venue.
- Directed customer interactions at hostess stand to enhance guest satisfaction.
- Welcomed guests warmly upon arrival at high-energy entertainment venue to create positive first impressions.
- Coordinated reservations and seating arrangements to maximize guest comfort and flow.
- Assisted servers by coordinating food and beverage orders efficiently.
Education
High School Graduate -
Skills
- Beverage preparation
- Cocktail knowledge
- Customer service excellence
- Health compliance
- Team collaboration
- Adaptable work style
- Suggestive selling
- Reliable and punctual
- Inventory
Certification
Bartender Certificate
Summary Of Experience
A high energy, enthusiastic, and dependable individual who excels in challenging and demanding environments. Prominent amount of sales experience, accustomed to lifting and moving heavy objects, ability to communicate effectively with guests, management, and staff. Over 20 years of experience in the FOH.
Timeline
Banquet Bartender
The Venetian & The Palazzo Resort Hotel Casino
08.2011 - Current
Fine Dining Head Waiter
Pinot Brasserie in The Venetian & Palazzo Resort Hotel Casino
08.2000 - 01.2012
Bartender
Irish Porker
02.1999 - 08.2000
Bartender
Wooly Bully's
05.1997 - 01.1999
Server/Bartender
Santa Fe Mining Co.
05.1997 - 12.1997
Hostess/Busser/Server
Big Dog's Cafe and Casino
09.1995 - 05.1997
Hostess
Planet Hollywood In Caesar's Palace
08.1994 - 09.1995