Vanessa Wilder
Augusta,GA
Summary
As an Information Technology Specialist with the Army, I excelled in leveraging IT compliance and problem-solving skills to enhance system efficiency and user satisfaction. My expertise in managing complex server infrastructures and fostering strong client relationships underscored my commitment to excellence. Known for resolving escalated issues, my role significantly improved operational support and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Army
10.2019 - Current
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Education
High School Diploma -
Memorial High School
Campbell, OH06-2019
Skills
- IT Compliance
- Problem-solving skills
- Excellent interpersonal skills
- End-user support
Certification
Secuity +
Timeline
Information Technology Specialist
Army
10.2019 - Current
High School Diploma -
Memorial High School
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