Vanessa Williams
Chesapeake,Virginia
Summary
Proven leader and entrepreneur with extensive experience in small business operations and customer relations, notably at Heaven Scent Cleaning and Standard Office Cleaning. Excelled in building relationships and leading teams to enhance customer satisfaction and efficiency. Skilled in delegating work and attention to detail, achieving significant improvements in business processes and service quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Owner
Heaven Scent Cleaning
07.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Cleaning Supervisor
Standard Office Cleaning
09.2013 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
(Owner) Sub Contractor
Heaven Scent Cleaning
07.2023 - 08.2023
- Managed day-to-day business operations
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
School Bus Driver
Chesapeake City Schools
09.1995 - 06.2013
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
High School Diploma -
Cradock High School
Portsmouth, VA07.1981
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Delegating Work
- Desktops, Laptops, and Mobile Devices
- Business Leadership
- Attention to Detail
Timeline
(Owner) Sub Contractor
Heaven Scent Cleaning
07.2023 - 08.2023
Owner
Heaven Scent Cleaning
07.2015 - Current
Cleaning Supervisor
Standard Office Cleaning
09.2013 - Current
School Bus Driver
Chesapeake City Schools
09.1995 - 06.2013
High School Diploma -
Cradock High School
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