Vanessa Winstead
Norfolk,VA
Summary
Customer service professional with retail management experience helping customers, resolving concerns, training staff, and supporting smooth daily operations. Strong background in handling questions, improving service, supporting sales, and creating positive customer experiences. Brings clear communication, problem-solving, and team leadership skills that match Customer Service Representative roles.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
District Visual Merchandisor
Charlotte Russe, Inc
Newport News, VA
07.2023 - 04.2026
- Supported store teams in creating customer-ready displays that improved product visibility and shopping flow.
- Partnered with managers to address store needs and improve the overall customer experience.
- Reviewed sales trends and customer behavior to guide product placement decisions.
- Trained staff on presentation standards, customer interaction, and service-focused store support.
- Communicated product needs clearly to help stores stay stocked and responsive to customer demand.
Store Manager
Express Date
Newport News, VA
10.2020 - 07.2023
- Resolved customer complaints and service issues with professionalism and a calm approach.
- Answered questions about products, purchases, and store policies to support customer satisfaction.
- Coached employees on service standards, communication, and handling customer concerns.
- Monitored daily operations to keep the store organized, efficient, and ready for customers.
- Supported customer retention by creating a welcoming environment and responding to concerns quickly.
Store Manager
Rue21
Norfolk, VA
09.2017 - 07.2020
- Provided friendly customer service while supporting sales, cashiering, and daily store operations.
- Helped customers find products, answer questions, and resolve concerns during store visits.
- Managed staff scheduling to maintain coverage and support efficient customer service.
- Handled cash transactions and deposits accurately while following store procedures.
- Used customer feedback and daily interactions to improve service and support team performance.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2003
Skills
Customer service
Complaint resolution
Customer communication
Customer retention
Cash handling
Team training
Staff scheduling
Sales support
Problem-solving
Store operations
Personal Information
- Title: Customer Service Representative
- Driving License: Driver's License
Certification
Driver's License
Languages
English - Professional working proficiency
Timeline
District Visual Merchandisor
Charlotte Russe, Inc
07.2023 - 04.2026
Store Manager
Express Date
10.2020 - 07.2023
Store Manager
Rue21
09.2017 - 07.2020
High School Diploma -
Granby High School