Vanessa Wood
Bell,FL
Summary
Knowledgeable Clinical Manager committed to fostering great relationships with patients and staff members. Well-coordinated and having the ability to work both as a self-starter or can play an important role as a team member/leader. Solid history of success in developing and maintaining best practices to successfully complete challenging tasks while maintaining professionalism, following rules, regulations, policies and procedures.
Overview
17
17
years of professional experience
Work History
Location Manager
Rotech Healthcare
Gainesville
07.2024 - Current
- Managed daily operations of healthcare equipment distribution and logistics.
- Coordinated staff schedules to ensure efficient coverage and workflow.
- Oversaw inventory management to maintain adequate supplies and equipment.
- Trained new employees on operational procedures and safety protocols.
- Collaborated with healthcare providers to ensure timely delivery of services.
- Maintained compliance with industry regulations and company policies.
- Implemented process improvements to enhance service delivery efficiency.
- Communicated effectively with team members to resolve operational issues promptly.
- Ensured all employees had up-to-date knowledge of new products and services being offered.
- Provided guidance and direction to team members regarding their daily tasks.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Conducted regular meetings with employees in order to discuss performance reviews or goals.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
- Developed and maintained relationships with vendors, suppliers, customers and employees.
- Maintained accurate records of inventory levels to ensure that stock was available when needed.
Care Coordinator
Mederi Private Care
Gainesville , FLORIDA
01.2024 - 07.2024
- Assigning schedules to the new hires
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Scheduled interviews between hiring managers and prospective employees.
- Facilitated orientation sessions for new hires.
- Coordinated and planned work shift schedules according to availability.
- Worked with human resources teams to align staffing decisions with regulatory standards.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Clinical Manager
Little Pine Pediatrics, PLLC
Alachua, FL
07.2009 - 01.2024
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Coordinated weekly work schedules for department employees.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interviewed applicants and made recommendations for new hires.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
- Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Oversaw daily activities and interactions with patients.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled contracts and payments on accounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Advised debtors on payment options and set up payment plans.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interpreted and communicated work procedures and company policies to staff.
- Resolved customer complaints or answered customers' questions.
Education
High School Diploma -
Taylor County High School
Perry, FL05.2007
Skills
- Office Procedures
- Staff Supervision
- Data Filing and Maintenance
- Compliance With Regulatory Guidelines
- Organizing Staff Schedules
- Patient Records Administration
- Payroll Administration
- Addressing Questions and Concerns
- Insurance Verification
- Staff Guidance
Timeline
Location Manager
Rotech Healthcare
07.2024 - Current
Care Coordinator
Mederi Private Care
01.2024 - 07.2024
Clinical Manager
Little Pine Pediatrics, PLLC
07.2009 - 01.2024
High School Diploma -
Taylor County High School