Hi, I’m
Vanessa Yates
Fruitland,MD
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to enhance guest engagement and satisfaction through personalized service and effective multitasking. Experienced in managing operations and fostering warm relationships, ensuring a welcoming environment for all.
Overview
7
years of professional experience
Work History
Olive Garden
Server
06.2023 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Dollar General Market
Store Manager
09.2020 - 05.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Delmar Rehabilitation Center
Activities Aide
10.2018 - 08.2020
Job overview
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, memory games and more.
Education
James M Bennett High Salisbury, MD
High School Diploma
05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Dietary restrictions knowledge
- Calm demeanor
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
Timeline
Server
Olive Garden
06.2023 - Current
Store Manager
Dollar General Market
09.2020 - 05.2024
Activities Aide
Delmar Rehabilitation Center
10.2018 - 08.2020
James M Bennett High
High School Diploma
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