Vanessa Zayas
Aurora,IL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and time management skills.
Overview
4
4
years of professional experience
Work History
Personal Lines Account Manager
Valley Insurance Group
05.2022 - Current
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Streamlined communication processes for increased efficiency by implementing an organized system for tracking client interactions.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients.
- Enhanced client satisfaction through proactive outreach initiatives, including annual policy review reminders and personalized follow-up communications.
Director of Operations
Nova Satus Homes, Keller Williams Infinity
09.2021 - 05.2022
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Director of Agent Services
Keller Williams Infinity
12.2019 - 09.2021
- Developed comprehensive onboarding programs for new agents, ensuring swift integration into the team.
- Increased overall client satisfaction by addressing concerns promptly and implementing effective solutions.
- Optimized workflows through technology implementation that streamlined internal processes, enhancing overall operational efficiency.
Education
Associate of Applied Science - Business Administration
Joliet Junior College
Joliet, IL08.2021
Certificate of Completion, High Honors - Entrepreneurship
Joliet Junior College
Joliet, IL08.2021
Certificate of Completion, High Honors - Business Core
Joliet Junior College
Joliet, IL08.2021
Skills
- Industry Regulations Knowledge
- Underwriting Principles
- Account Management
- Policyholder Communication
- Business Planning
- Client needs analysis
- Document Control
- Asset Protection
- Customer Billing
- Client Relations
- Customer Referrals
- Analytical Skills
Timeline
Personal Lines Account Manager
Valley Insurance Group
05.2022 - Current
Director of Operations
Nova Satus Homes, Keller Williams Infinity
09.2021 - 05.2022
Director of Agent Services
Keller Williams Infinity
12.2019 - 09.2021
Associate of Applied Science - Business Administration
Joliet Junior College
Certificate of Completion, High Honors - Entrepreneurship
Joliet Junior College
Certificate of Completion, High Honors - Business Core
Joliet Junior College
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