Vanessa Parada
Pembroke Pines,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Adept at providing underwriting expertise to field professionals. Bilingual fluency in Spanish and English .
Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration, and organizational skills.
Overview
4
4
years of professional experience
Work History
Salesperson
Häagen Dazs
Sunrise, FL
10.2023 - Current
- Developed key customer relationships to increase sales.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Cashier Team Lead
Dollar General Market
Pembroke Pines, FL
08.2020 - 09.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education
Associate of Science - Criminal Justice
Broward College
Fort Lauderdale, FL05-2024
Skills
- Customer Engagement
- Closing Techniques
- Sales Strategy Development
Languages
English
Professional
Spanish
Professional
Timeline
Salesperson
Häagen Dazs
10.2023 - Current
Cashier Team Lead
Dollar General Market
08.2020 - 09.2023
Associate of Science - Criminal Justice
Broward College
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