Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Abigail Orellana Duran

Houston

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience

Work History

Manager

Wendys Restaurant
Houston
03.2020 - 12.2024
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Customer Service Representative

Circle K
Houston
06.2021 - 10.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.

Education

High School Diploma -

Westchester Academy For International Studies
Houston, TX
05-2014

Skills

  • Inventory management
  • Employee training
  • Customer service
  • Operational efficiency
  • Conflict resolution
  • Team collaboration
  • Sales support
  • Communication skills
  • Excellent communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Circle K
06.2021 - 10.2023

Manager

Wendys Restaurant
03.2020 - 12.2024

High School Diploma -

Westchester Academy For International Studies

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Vanessa Abigail Orellana Duran