Vanessa Perdomo
Summary
Clerical or Data Entry position with a respected employer. Strong interest in contributing multi tasking skills and team player attitude to the success of the work environment.
Overview
23
23
years of professional experience
Work History
Front Office Rep II
PIH Orthopedics & Sports Medicine
09.2023 - Current
- Assist in handling complex patient inquiries and scheduling appointments to ensure high patient satisfaction.
- Act as a liaison between patients and healthcare providers, ensuring effective communication and timely resolution of any concerns or issues
- Maintain a positive and professional attitude when interacting with patients and providing a welcoming and comforting environment
- Implement strategies to streamline the patient check-in and check-out process, reducing wait times and improving overall efficiency.
Financial Counselor
PIH Health Hospital
12.2022 - 09.2023
- The Financial Counselor ensures reimbursement to PIH Health from patients or other responsible parties and assists patients in understanding their health care insurance coverage by determining eligibility, benefits, authorization and utilization requirements and patient liability for specific departments
- Responsible for up-front collections and securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt
- Assists patients in accessing programs such as Medi-Cal, VVC, Uncompensated Care, Cobra coverage or Covered California.
Admitting Counselor
Whittier Hospital Medical Center
08.2022 - 12.2023
- Register Inpatients, Outpatients, and Ancillary patients, compiling complete and accurate information for hospital records and timely reimbursement
- Maintain effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient
- Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness
- Greets and assists all customers and visitors, whether in person or by telephone, using guest relation techniques.
Clerk
La County Probation
08.2021 - 11.2021
- Data entry, answer phones, filling, updating reports, assisting the probation officer with any clerical duties.
Admin clerk
Children's Law Center
01.2016 - 01.2018
- Data entry, sort and scan cases, file, update and correct records, provide clerical duties to other departments as instructed by the supervisor.
Office Clerk
One Stop Offices Solutions
06.2003 - 05.2006
- Retrieving and Filing invoices, Inputting Clienteles information, Answering phones inquires.
Medical Staff Operations
Bellflower Medical Center
07.2002 - 05.2005
- Managed and organized medical professionals' use of hospital privileges
- Conducted detailed background search into: credentials, malpractice insurance, education
- Scheduled and calendared various committee meetings
- Provided administrative support to CEO
- Sort and distribute mail.
Clerical Support
L.A. County Sanitation District
07.2001 - 02.2002
- Controlled and updated client's accounting information
- Registered and tracked new accounts
- Performed high volume data entry work.
Education
High School Diploma -
La Habra High School
La Habra, CAMedical Terminology - Medical Billing And Coding
College of The Desert
Palm Desert, CASkills
- Advanced proficiency in all Internet and Microsoft Office capabilities
- Strong interpersonal self-starter and critical thinking communication skills to function well with minimum supervision
Timeline
Front Office Rep II
PIH Orthopedics & Sports Medicine
09.2023 - Current
Financial Counselor
PIH Health Hospital
12.2022 - 09.2023
Admitting Counselor
Whittier Hospital Medical Center
08.2022 - 12.2023
Clerk
La County Probation
08.2021 - 11.2021
Admin clerk
Children's Law Center
01.2016 - 01.2018
Office Clerk
One Stop Offices Solutions
06.2003 - 05.2006
Medical Staff Operations
Bellflower Medical Center
07.2002 - 05.2005
Clerical Support
L.A. County Sanitation District
07.2001 - 02.2002
High School Diploma -
La Habra High School
Medical Terminology - Medical Billing And Coding
College of The Desert
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