VANESSA VILLANUEVA
Upland,CA
Summary
Dynamic leader with a strong track record in driving sales growth and operational excellence. Successfully managed diverse teams to enhance customer experiences and optimize inventory processes, resulting in improved profitability. Skilled in developing strategic initiatives that foster team engagement and performance.
Overview
19
19
years of professional experience
Work History
General Manager
Petco Health and Wellness Company
05.2017 - Current
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to drive operational efficiency.
- Led associates and managers to deliver exceptional client experiences through hands-on leadership and proactive engagement.
- Executed effective inventory management and shrink reduction tactics, ensuring precision and applying research strategies to enhance inventory for top-selling categories.
- Facilitated team enrichment through role-playing training, fostering camaraderie by exemplifying leadership and conducting individual development meetings.
Department Lead / KeyCarrier
Orchard Supply
06.2015 - 03.2017
- Direct a high-performing department driving sales growth, consistently meeting sales targets and garnering positive customer feedback.
- Develop a comprehensive approach to inventory management and establish procedures that maintain consistent supply for department needs, driving margin improvement and elevating customer service standards.
- Cultivated and mentored team by maintaining current training, enhancing customer service strategies, and promoting personnel accountability.
- Facilitate open communication with the team and upper management to foster positive partnerships and enable follow-up initiatives
Department Supervisor
The Home Depot
10.2010 - 06.2015
- Oversaw three sales departments achieving positive metrics and growth in sales.
- Oversaw and developed team specializing in dynamic sales methods and quality service techniques to enhance customer satisfaction.
- Cultivated profitable relationships with merchant vendors, driving sales growth through collaboration.
- Facilitate positive sales growth by leveraging product knowledge and fostering loyal customer relationships.
- Oversaw inventory levels to enable positive gross margin return on investment.
- Coordinated department operations and systematically classified inventory locations to improve efficiency.
- ensure steady communication with upper management and merchant vendors, overseeing team.
- Continuously pursue innovative selling techniques and product introductions to foster positive trends and enhance competitive growth.
Logistics Supervisor
Target
03.2007 - 09.2010
- Directed team operations to complete high-volume freight through tactical delegation and time optimization.
- Streamlined receiving and backroom organization to enhance allocation of merchandise.
- Cultivated team morale through promotion of teamwork and effective communication.
- Developed strategies for cross-merchandising products and seasonal planning.
Education
High School Diploma -
Bravo Medical Magnet
Los Angeles, CA01-2001
Skills
- Sales strategy development
- Business growth strategies
- Profitability enhancement
- Customer relationship management
- Inventory management
- Net promoter score analysis
- Organizational abilities
- Multitasking
- Leadership and team building
- Bilingual communication (English and Spanish)
- Communication skills
- Problem solving
Languages
English
Professional
Spanish
Professional
Accomplishments
- Epic Elite Achiever Petco 2022 Top 50 Pet Care Center out of 1400
- Elite Achiever Petco 2022 QTR 2 Top 75 Pet Care Center out of 1400
- Elite Achiever Petco 2021 QTR 2,3,4 Top 75 Pet Care Center out of 1400
- Elite Achiever Petco 2020 QTR 3 Top 75 Pet Care Center out of 1400
- Elite Achiever Petco 2019 QTR 2, 3 Top 75 Pet Care Center out of 1400
- Market 14 Leave NO Doubt Award 2021 Achieving Profitable performance and Growth in KEY KPI.
Timeline
General Manager
Petco Health and Wellness Company
05.2017 - Current
Department Lead / KeyCarrier
Orchard Supply
06.2015 - 03.2017
Department Supervisor
The Home Depot
10.2010 - 06.2015
Logistics Supervisor
Target
03.2007 - 09.2010
High School Diploma -
Bravo Medical Magnet