Vaniazuri Holcey

• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
• Answered incoming calls, chat, emails, providing frontline customer support or assistance with order specifics and customer details, preferences, and billing information.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• As A HR Assistant for Amazon I Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Assisted with employee termination process to drive consistency and reduce discrimination claims.
• Processing, approving, and reviewing all denied covid 19 medical related claims.

As a email and chat support specialist for Checkr.

• I handle all questions and concerns for client support with background checks.
• All Billing support, package set ups, and candidate status reports.

• At Amazon I currently work in the following departments Receive, Stow, and learning.
• Within those departments I handle the following, coaching, fuse, new hire trainings, new path trainings, performance coaching.
• Receiving, stowing, problem solving, tugging.

• I handled the following, booking, cancelling, and rescheduling appointments.
• Upselling monthly and yearly memberships.
• Billing, accounting, and general information.
• Assisting Foreign clients and v.i.p.
• Clients with all issues.

• Taking all calls regarding Google Wallet which include the following: General customer service support Account opening & closure Billing support & refunds Digital content & technical support.

• Providing all customers with general information for medical plans, overriding prescriptions, plan benefits. I also processed and coded all billing and pharmacy claims.
  

• As a technical support specialist I worked for Direct Tv and PlayStation handling all calls, chats, and emails.
• Troubleshooting all devices, handling all billing, up-selling, general information,