Vanicka Middleton
Houston,TX
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Compass Group USA. Proven ability to enhance guest satisfaction through timely food delivery and adherence to food safety standards. Recognized for reliability and effective collaboration in fast-paced environments, ensuring optimal dining experiences.
Overview
6
6
years of professional experience
Work History
Patient Dining Associate
Compass Group USA
Houston, TX
11.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and presentation to ensure quality standards.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with team members to efficiently serve meals during peak hours.
- Adapted quickly to changing menus and dietary restrictions as needed.
Cashier Team Lead
Five Guys Burger And Fries
Pearland, TX
02.2020 - 10.2024
- Supervised daily cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers in customer service techniques and operational efficiency.
- Developed staff schedules to optimize coverage during peak hours and minimize labor costs.
- Implemented inventory management practices to reduce waste and enhance product availability.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Monitored cash register operations, ensuring adherence to security protocols and minimizing discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier
Buffalo Wild Wings
Pasadena, TX
07.2024 - 09.2024
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash handling and balanced cash drawers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to ensure cohesive operations during peak hours.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Willowridge
Missouri City, TX05.2004
Skills
Excellent customer service
Strong work ethic
Reliability and punctuality
Food safety
Sanitation practices
Order taking accuracy
Professional appearance
Food allergy awareness
Guest service
Timely food delivery
Accomplishments
BEE Award 2025
Timeline
Patient Dining Associate
Compass Group USA
11.2024 - Current
Cashier
Buffalo Wild Wings
07.2024 - 09.2024
Cashier Team Lead
Five Guys Burger And Fries
02.2020 - 10.2024
High School Diploma -
Willowridge