Vanitie Hernandez
Melissa,TX
Summary
Flexible hard worker, ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Insurance Adjuster
State Farm
Richards, TX
01.2023 - Current
- Investigated insurance claims to determine coverage and liability.
- Analyzed claimant information to evaluate validity of claim.
- Calculated estimated costs for damages and losses.
- Maintained organized records of claim activity and related documents.
- Informed claimants about the claims process and answered questions regarding policies.
- Processed paperwork associated with approved claims payments.
- Researched legal precedents to support claim decisions.
- Collaborated with underwriting staff to clarify coverage issues.
After Hours Liaison
Comfort Keepers
Frisco, TX
02.2022 - Current
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Communicated general company information to inquiring customers to project positive company image.
- Assisted patients with canceling and rescheduling appointments.
Care Specialist
Good Days
Frisco, TX
02.2022 - Current
- Counseled patients on health maintenance through lifestyle modifications and medications.
- Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
- Engaged patients, healthcare providers, employers and approved parties in determination of functional abilities.
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
- Maintained professional relationships with healthcare providers.
- Advocated for patient needs to healthcare professionals.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
Internal Care Coordinator
Comfort Keepers
McKinney, TX
03.2021 - 02.2022
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Reviewed job advertisements and formatted job postings for various channels.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Interviewed new employees and assisted with hiring decision-making.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
- Fielded incoming calls, answered questions and transferred calls internally.
Assistant
Comfort Keepers
Frisco, TX
06.2019 - 02.2021
- Scanned and filed forms, reports, correspondence and receipts.
- Pulled files for staff, management and third-party requests.
- Organized and filed loose-leaf paperwork and documentation.
- Took messages from callers and accurately relayed details to intended staff.
- Prepared marketing materials and presentations for prospective clients.
- Copied documents and handled binding for finishing work.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV05.2005
Skills
- Evaluation capabilities
- Business support software aptitude
- Project representative expertise
- Policies and procedures implementation
- Front desk management
- Friendly, positive attitude
- Active listening
- Multitasking
- Data management
- Good work ethic
- Inbound and Outbound Calling
- Conflict mediation
- Customer relations
- Schedule mastery
- Background checks
- Resume scanning
- ADP Workforce Now
- Employment verification
- Project recruiting
Timeline
Insurance Adjuster
State Farm
01.2023 - Current
After Hours Liaison
Comfort Keepers
02.2022 - Current
Care Specialist
Good Days
02.2022 - Current
Internal Care Coordinator
Comfort Keepers
03.2021 - 02.2022
Assistant
Comfort Keepers
06.2019 - 02.2021
High School Diploma -
Ed W Clark High School