Vannelyn Jane Morales Rodriguez
Largo,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Target
Largo, Florida
10.2018 - Current
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Assisted customers with product selection and inquiries.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Recommended, selected and located merchandise based on customer desires.
- Organized merchandise displays to enhance customer experience.
- Organized displays to attract customers and promote sales.
- Maintained stock levels on sales floor and backroom areas.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collaborated with team members to ensure store cleanliness and organization.
- Provided training to new associates on store policies and procedures.
- Participated in inventory counts to support accurate stock management.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Offered suggestions for additional items that may be of interest to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Completed transactions in an efficient manner while providing excellent customer service.
Customer Service Representative
GC Services
Copperas Cove, Texas
05.2017 - 04.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated complaints with professionalism and empathy.
- Managed customer accounts and updated information accurately.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Trained new hires on company policies and customer service practices.
- Collaborated with team members to improve service processes and workflows.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a positive attitude while managing high call volumes daily.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
Publix
Largo, Florida
01.2016 - 03.2017
- Managed cash register, ensuring accuracy in handling cash and receipts.
- Processed customer transactions efficiently at the checkout counter.
- Operated point-of-sale systems to facilitate smooth transaction processing.
- Assisted customers with product inquiries and store navigation.
- Handled customer complaints with professionalism and courtesy to ensure satisfaction.
- Collaborated with team members to restock shelves and maintain inventory levels.
Education
Lila Maria Mercedes Mayoral Wishing High School
Ponce , PRSkills
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Customer relationship management
- Display setup
- Customer engagement
- Team collaboration
- Effective communication
- Verbal and written communication
- Bilingual communication
- Flexibility and adaptability
- Professional appearance
- Translation services
Timeline
Retail Sales Associate
Target
10.2018 - Current
Customer Service Representative
GC Services
05.2017 - 04.2018
Cashier
Publix
01.2016 - 03.2017
Lila Maria Mercedes Mayoral Wishing High School