Vannessa Napolitano
Urbana,IL
Summary
Dynamic and results-driven Lash Artist with a proven track record working with people. From excelling in client retention and social media marketing to being advanced in classic and volume lash extensions, I consistently enhance client satisfaction through exceptional service and effective time management, contributing to increased revenue and a loyal clientele.
Overview
5
5
years of professional experience
Work History
Lash Artist
Self Employed Services
04.2021 - Current
- Educate clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsell additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintain proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Receive regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contribute to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Enhance client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Improve appointment efficiency through effective time management while ensuring high-quality results for each client.
- Expand clientele base with excellent customer service and consistent referrals from satisfied clients.
Server
Wingstop Restaurant
09.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
FedEx
Package Handler, Fed Ex
05.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Buffalo Wild Wings
Server
11.2019 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Graduate Certificate -
Macomb Highschool
Macomb, IL05.2019
Skills
- Social media marketing
- Classic lash extensions
- Volume lash extensions
- Allergy awareness
- Professionalism and etiquette
- Efficient lash mapping
- Lash removal techniques
- Eyelash extension aftercare
- Proper lash isolation
- Expert lash styling
- Client retention strategies
- Mega volume lashes
- Custom lash design
- Hygiene and sanitation
- Safe adhesive handling
- Steady hand coordination
- Product sales
- Decision-making
- Supply ordering and management
Timeline
Lash Artist
Self Employed Services
04.2021 - Current
Server
Wingstop Restaurant
09.2020 - 12.2021
FedEx
Package Handler, Fed Ex
05.2020 - 08.2020
Buffalo Wild Wings
Server
11.2019 - 04.2020
Graduate Certificate -
Macomb Highschool
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