Vannessa Ponce
Princeton
Summary
Dynamic barista with experience at Hilton Graduate Hotel and Ethan & The Bean, excelling in beverage preparation and customer service. Recognized for consistently delivering high-quality drinks and fostering a welcoming environment. Proficient in point-of-sale operations, ensuring accurate transactions while effectively managing time during peak hours. Committed to quality assurance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Barista
Hilton Graduate Hotel
2025 - Current
- Prepared and served high-quality beverages to customers efficiently.
- Provided excellent customer service by answering inquiries and addressing concerns.
- Processed transactions accurately using point-of-sale systems.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
Bachelor of Science - Business Administration
Montclair State University
Montclair, NJSkills
- Beverage preparation
- Customer service
- Point-of-sale operation
- Order processing
- Quality assurance
Timeline
Barista
Hilton Graduate Hotel
2025 - Current
Bachelor of Science - Business Administration
Montclair State University