Vantonio Khounesombat
West Chester
Summary
Dedicated host with proven customer service skills. Experienced in managing guest inquiries, reservations, and training new team members. Committed to creating a welcoming atmosphere and enhancing guest experiences.
Overview
2
2
years of professional experience
Work History
Host
Firebirds Wood Fired Grill
Liberty Township
04.2025 - Current
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed waiting lists and reservations using the restaurant's booking system.
- Maintained cleanliness and organization of the host stand area.
- Assisted in training new hosts on best practices and service standards.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
Line Worker
Bibibop Asian Grill
Mason
07.2023 - Current
- Prepared ingredients following food safety and hygiene standards.
- Assembled customer orders with attention to detail and speed.
- Assisted team members in stocking supplies and managing inventory levels.
- Trained new employees on proper food handling techniques and workspace protocols.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
Education
Associate Of Applied Science (AS) - Business Administration And Management
University of Cincinnati
Cincinnati, OHSkills
- Customer service
- Team collaboration
- Time management
- Reservation management
- Conflict resolution
- Guest relations
Timeline
Host
Firebirds Wood Fired Grill
04.2025 - Current
Line Worker
Bibibop Asian Grill
07.2023 - Current
Associate Of Applied Science (AS) - Business Administration And Management
University of Cincinnati