Vantrece Thompson
Houston,US
Summary
An organized detail-oriented and conscientious self-starter able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Overview
19
19
years of professional experience
Work History
City Carrier Assistant
USPS
Houston, US
02.2022 - 01.2023
- Routes or cases all classes of mail in sequence of delivery along an established route
- Rearranges and relabels cases as required
- Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route
- Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
- Handles undeliverable mail in accordance with established procedures
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
- Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail
- Uses portable electronic scanner as instructed
- Delivers and collects charges on customs, postage-due, and C.O.D
- Mail matter
- Delivers and obtains receipts for registered and certain insured mail
- Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of of receipts taken
- Deposits in the post office mail collected on the route upon returning from the route
- Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route
- Furnishes customers with postal information and provides change of address cards and other postal forms as needed
- Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment
- Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned
- Works professionally with other employees in the office
- May as a CCA, perform clerical duties and be required to pass examinations on scheme of city primary distribution
- In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned
Customer Service
Sourcepoint Inc
11.2020 - 12.2022
- Field incoming calls in a timely manner throughout shift
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Handle customer complaints respectfully and professionally
- Redirect customers to appropriate departments and teams when appropriate
- Follow up with callers on complaint/question status, ensure resolution
- Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers' satisfaction as your number one priority
Housekeeper
Sodexo
11.2019 - 05.2020
- Cleans offices, patients/residents rooms, dorms, classrooms, schools, common areas, lavatories, halls, food service areas and any other areas that may require attention
- Sweeps, mops, scrubs, polishes floors and vacuums hallways, stairs and office space
- Cleans light fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings
- Will be required to properly and safely use cleaning chemicals per manufacturer and Sodexo standards
- Empties trash and garbage containers
- Replenishes supplies
- May shampoo and cleans carpets or buff and polish floors which will require the use of mechanical equipment
- May change sheets and replenish linens
- May perform routine equipment maintenance and make minor repairs
- May drive a golf cart or other vehicles
- Moves furniture and sets-up tables and chairs
- Notifies supervisor concerning need for major repairs or additions to lighting, heating, and ventilating equipment
- Complies with all company safety and risk management policies and procedures
- Reports all accidents and injuries in a timely manner
- Participates in regular safety meetings, safety training and hazard assessments
- Applies all applicable OSHA and related local safety requirements to all assigned work
- Performs all work in accordance with established safety procedures
- Attends training programs (classroom and virtual) as designated
- May perform other duties and responsibilities as assigned
Cashier/Customer Service
Ross Dress For Less
11.2018 - 09.2019
- Greet and assist customers in-person and via telephone
- Answered questions and resolved problems regarding merchandise and services
- Handled cash and credit card transactions
- Assisted other departments when needed
Flex Security Officer
Allied Universal
09.2017 - 12.2017
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
Customer Service Representative
Wal-Mart
09.2016 - 12.2016
- Greet and assist customers in-person and via telephone
- Answered questions and resolved problems regarding merchandise and services
- Handled cash and credit card transactions
- Assisted other departments when needed
Housekeeper
Scottish Inn
11.2014 - 06.2015
- Clean and prepare vacant units for resident move-ins
- Perform cleaning activities such as sweeping, mopping, dusting, polishing, washing windows, cleaning mirrors, scrubbing, vacuuming, cleaning carpets and stains
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, sinks and kitchen area
- Cleaning, stocking and upkeeping the leasing office, property's clubhouse, public restrooms and other shared areas
- Emptying trash and recycling receptacles and disposing of waste properly
- Maintain community appearance by regularly inspecting and touring the property
- Report any concerns or hazardous conditions immediately and other needed repairs/maintenance to the Maintenance Supervisor or Community Manager
- Gather and remove litter, trash and other items that do not belong on property
- Ensure that storage areas remain clean, orderly and locked when not in use
- Assist maintenance staff when necessary
Data Entry Image Reviewer
Transcore
01.2012 - 03.2013
- Processing images of vehicles that violate the EZ Tag Lanes
Warehouse Associate
Fedex Smartpost
01.2012 - 12.2011
- Assisted with receiving, packing, and production handling
- Loaded and unloaded freight
- Examined and inspected items for evidence of tampering, leaks, and broken seals
- Scanned and sorted packages in a time efficient manner
- Organized freight and maintained inventories
Counter Attendant, Cafeteria, Food Concession
NRG Stadium
05.2004 - 10.2006
- Clean rooms or work areas
- Mix drinks or flavors for mixed drinks
- Take customers orders
- Prepare beverage
- Provide Customer service
Education
High School Diploma - undefined
Eisenhower High School
01.2004
Skills
- Call Center
- GPS
- Housekeeping
- Load and Unloading Trucks
- Security
Timeline
City Carrier Assistant
USPS
02.2022 - 01.2023
Customer Service
Sourcepoint Inc
11.2020 - 12.2022
Housekeeper
Sodexo
11.2019 - 05.2020
Cashier/Customer Service
Ross Dress For Less
11.2018 - 09.2019
Flex Security Officer
Allied Universal
09.2017 - 12.2017
Customer Service Representative
Wal-Mart
09.2016 - 12.2016
Housekeeper
Scottish Inn
11.2014 - 06.2015
Data Entry Image Reviewer
Transcore
01.2012 - 03.2013
Warehouse Associate
Fedex Smartpost
01.2012 - 12.2011
Counter Attendant, Cafeteria, Food Concession
NRG Stadium
05.2004 - 10.2006
High School Diploma - undefined
Eisenhower High School
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