Varleyne Montesano
Costumer Assistant Representative
Sherman,TX
Summary
Motivated Customer Service with over 5 years of experience in fast-paced, team-based environment. Personable and professional under pressure. Dedicated and detail-oriented Customer Service Representative bring expertise in multitasking, follow-through and problem-solving gained during over 2-year career in customer service and support. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, document control and program leadership. Dependable, self-motivated and seeking to leverage background into Customer Service role with room for career growth.
Overview
9
9
years of professional experience
Work History
Customer Assistant Representative
American Airlines
Dallas, TEXAS
02.2022 - 10.2025
- Greeting customer and help at the kiosk
- Activate bags and collect bags fees
- Direct customers to gates and check points
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Costumer Services Agent
Delta Airlines
Dallas , TEXAS
11.2019 - 02.2021
- Prepare and issue tickets, compute fares, issue refunds, check baggage, collect excess baggage
- Complete all necessary arrangements for accommodating all passengers with reservations, stand-by, luggage, cabin availability, and in-flight supplies
- Prepare, complete, and check-in various flight forms for accuracy
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
Costumer Service Agent
American Airlines
Dallas , Texas
10.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Fleet Service Clerk
Envoy Air Inc.
02.2017 - 03.2019
- Cleaned and serviced cabin interiors, plane exteriors and fluids as directed
- Established long-term customer relationships through prompt and courteous service
- Guided planes for all arrivals and departures with a strong focus on safety
- Documented all required information regarding cargo weight and destination
- Ensured cargo was efficiently and safely handled and transported between planes and cargo areas
- Estimated weights, heights and centers of balance to make precise placements
Passenger Services Representative
Envoy Air Inc.
10.2016 - 12.2016
- Trained to provide efficient, friendly service to all customers
- Prepare and issue tickets, compute fares, issue refunds, check baggage, collect excess baggage
- Complete all necessary arrangements for accommodating all passengers with reservations, stand-by, luggage, cabin availability, and in-flight supplies
- Prepare, complete, and check-in various flight forms for accuracy
Education
High School Degree - Chemistry
Associate Degree - International Cuisine, French cuisine
01.2012
GPA: 3.94
Skills
- Customer service
- Ticketing
- Computer skills
- Refund processing
- Baggage handling
- Reservation management
- Luggage management
- Cabin availability
- In-flight supplies management
- Form preparation
- Accuracy checking
- Knowledge of airline policies
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Costumer Service Agent - American Airlines
10.2025 - Current
Customer Assistant Representative - American Airlines
02.2022 - 10.2025
Costumer Services Agent - Delta Airlines
11.2019 - 02.2021
Fleet Service Clerk - Envoy Air Inc.
02.2017 - 03.2019
Passenger Services Representative - Envoy Air Inc.
10.2016 - 12.2016
Colegio Santa Monica - High School Degree, Chemistry
Le Cordon Bleu College of Culinary Arts - Associate Degree, International Cuisine, French cuisine